NEAS congratulates ELS Language Centres Malaysia (ELS) on the successful completion of the 2024 Self-Assessment Quality Review. This achievement demonstrates ELS Malaysia’s commitment to delivering high-quality education in line with the NEAS Quality Assurance Framework, strengthening its reputation as a leader in English language education in Malaysia.
Specialising in English language training, ELS Malaysia provides a diverse range of programs, including General English, English for Academic Purposes, and specialised courses for professionals and students. Working within the global network of ELS language centres, the institution distinguishes itself for its rigorous curriculum, experienced instructors, and state-of-the-art facilities. The NEAS endorsed ELS Certified Intensive English Programme (CIEP) is recognised by the Malaysian Ministry of Higher Education as a benchmark for university admissions. This recognition allows students to present the ELS CIEP qualification as proof of English proficiency when advancing to partner universities.
ELS Malaysia is dedicated to the continuous quality improvement of its educational offerings. The centre regularly reviews its practices and plans enhancements across four Quality Principles in Areas A, E, and G of the NEAS Quality Assurance Framework. In alignment with NEAS’s recommendations, ELS Malaysia has incorporated these principles into its operational goals.
Following the 2023 NEAS Quality Review, ELS Malaysia has committed to holding an annual in-person professional development workshop to foster collaboration among its four centres. The centre is also focused on enhancing academic support by developing supplementary materials and personalised study plans to meet the diverse needs of its students. Recognising recent visa changes that allow international graduates from select countries to stay in Malaysia for up to a year, ELS Malaysia is planning to recruit marketing staff from its partner universities, to specifically target relevant markets.
In terms of risk management, ELS is implementing robust measures, including improved backup systems, additional financial protocols, and strengthened customer feedback mechanisms. The centre is also refining its communication strategy, upgrading security protocols, and refining stakeholder interactions to strengthen its risk strategies.
ELS has demonstrated a forward-thinking approach to evaluating its current practices and has shown initiative in establishing a process for continuous quality improvement.
August 2024
