Three Ways in Which Quality Assurance Adds Value to ELT Businesses

Quality Assurance (QA) is at the core of what we do here at NEAS.

But why is it so important?

In general, QA ensures that business processes are consistently reviewed, leading to improvements in both the customer experience and the quality of products or services offered. In education, and in English Language Teaching (ELT), quality assurance supports the integrity and effectiveness of educational programs, enhancing the overall student satisfaction and fostering a culture of continuous improvement.  

So, how does quality assurance add value to businesses in ELT?  

1. Enhancing Students Satisfaction 

Quality assurance helps ensure that providers are consistently meeting the needs and expectations of students, leading to higher satisfaction rates. By promoting best practices, adhering to consistent standards, collecting feedback, maintaining high teaching quality, providing adequate resources, and regularly reviewing educational content, quality assurance helps create an environment where students receive high-quality education and support, leading to greater satisfaction and positive outcomes. NEAS supports this by implementing a student-centered quality assurance framework focused on areas of improvement that directly benefit learners and their educational journeys.  

2. Building Trust and Credibility for Market Competitiveness 

Considering the substantial financial investment required for studying abroad, students are more likely to select a reputable provider for their offshore studies. Building a strong reputation then becomes essential to run a successful ELT business. But how? Well, by consistently delivering high-quality education. QA assists in this process by upholding industry best practices and offering providers the chance to benchmark their services against established standards. NEAS’ quality assurance activities encourage the review and improvement of providers’ practices, reinforcing their commitment to excellence and strengthening their reputation as trusted ELT providers. This not only attracts enrollments but also gives them a competitive edge in the market. 

3. Driving Continuous Improvement 

Quality assurance goes beyond simply meeting compliance requirements; it signifies an ongoing commitment to continuous improvement. It involves a never-ending process of refining and enhancing practices, which encourages innovation and provides a competitive edge. This commitment also supports professional development and growth, contributing to a positive organisational culture. By consistently reviewing and improving processes, providers enhance efficiency and adaptability, positioning themselves for long-term success in the market. Similarly, this continuous improvement mindset ensures better preparation for regulatory audits. NEAS supports this journey through its Quality Assurance Framework, which covers teaching, learning, assessment, student support, and governance, helping ELT providers strive for ongoing excellence. 

Investing in quality assurance practices is not just about meeting standards—it’s about exceeding expectations and positioning the business for sustainable growth and success. Through the NEAS Quality Assurance Framework, ELT providers can ensure they deliver high-quality education and support, fostering student success and institutional excellence though continuous improvement. 

July 2024

Congratulations to Study Vision!

Study Vision, part of Consteam (Australia) Asia Pacific Pty Ltd, specialises in providing homestay and student accommodation services to international students. The company focuses on creating safe and supportive environments, particularly for students under 18. Study Vision places students from diverse backgrounds into appropriate accommodation and offers 24/7 support. The company prides itself on maintaining strict safety and quality standards. Its comprehensive recruitment, screening, and training of homestay hosts have established it as a preferred accommodation provider. Headquartered in Sydney, Study Vision’s services extend across major Australian and New Zealand cities, offering accommodation, airport pickup services, and guardianship for students in leading educational institutions.

NEAS is pleased to assess and endorse Study Vision in the category of Quality Products and Services (Area O – Homestay Service Providers). The Quality Principles of Area O focus on the following critical aspects of the vendor’s service: its governance and management practices; the provision of a safe and comfortable living environment for students; its support for student welfare arrangements; and the training of host families for student welfare and wellbeing. Detailed information on Area O of the NEAS Quality Assurance Framework can be referenced here:

Study Vision’s comprehensive General Guidelines for hosts and students ensure smooth placements, with clear payment arrangements and no additional fees. Regular bi-weekly emails to host families and students confirm placements, gather feedback, and include reminders about rules. For students under 18, Study Vision provides a Local Caregiver who communicates with students, hosts, and parents, attends school meetings, and reports back, benefiting busy host families. NEAS employs a 360-degree stakeholder feedback model for quality assurance assessments. Anonymised feedback highlighted positive experiences with Study Vision. Students praised their assistance in finding and booking homestays, expressing satisfaction with their experiences. Hosts commended Study Vision for its organised approach in homestay placements, emphasising ongoing relationships with former students and their families. They appreciated Study Vision’s facilitation of enjoyable homestay experiences for both hosts and students and commended the organisation for its professionalism and continuous support.

July 2024

Congratulations to Macquarie University Department of Linguistics!

NEAS congratulates Macquarie University Department of Linguistics on the successful completion of a quality review activity.

NEAS endorses the Graduate Certificate of TESOL and the Master of Applied Linguistics and TESOL, both of which were redesigned in 2023 to align with graduate capabilities and new Course Learning Outcomes. The Department’s innovative design includes a new TESOL Methodologies Unit that is highly practical, utilising flipped learning and authentic assessment tasks to foster collaboration and feedback literacy. Other course highlights include the Second Language Acquisition unit, which aligns with professional settings, and the incorporation of flipped and dialogic learning in Linguistics and Language Teaching.

The Department’s strengths are evident in its learning and teaching-focused research projects, which inform unit design and teaching methods, allowing for evidence-based practices in sustainable language teacher education and dialogic teaching.

The Graduate Certificate in TESOL has also been recognised by the industry, with NSW TAFE granting equivalency to Certificate IV in TAE. This recognition enhances the course’s appeal to new language teachers and supports new teaching positions in TAFE.

The Department has recently been honoured with several awards, including Faculty Learning and Teaching Awards, Vice Chancellor’s Learning and Teaching Awards, and Senior Fellow recognition from HEA, further demonstrating outstanding achievements in education and innovative language teacher training.

July 2024

Congratulations to ILSC Brisbane!

ILSC Brisbane, one of five ILSC Education Group campuses in Australia, is situated in a refurbished heritage building in the centre of Brisbane, alongside Greystone College, ILSC’s VET School. The centre offers a variety of courses, including General English, English for Academic Purposes, IELTS, and Cambridge Mastery. In addition to core skills, students can choose from a wide range of electives such as English through Music, English through Film, Cafe Work Skills, English for Business, and Presentation Skills.

The review found that teachers felt there was sufficient “space” in the curriculum to design activities tailored to their students’ needs. Students appreciated that during the first week of their course, teachers gathered information about their aims and expectations to make necessary adjustments. Students also spoke highly of the teachers’ tips for using their language skills outside the classroom and the recommended materials, noting that their confidence in communication had grown significantly since starting at ILSC. They felt that the school met their expectations. A student noted, “We are more than just a number, teachers and staff show concern”.

Students praised the ease of accessing information and support through the school’s mix of QR codes and e-services, which seamlessly integrated with mobile devices. An Activity Coordinator ensures a vibrant calendar of local activities and internal events, including charity drives and special experiences for some electives, such as visits to a retirement village to share a concert and chat.

Ongoing Professional Development (PD) is a key part of the culture at ILSC Brisbane. Staff members accrue CPD points, and external PD opportunities include events and sessions offered by NEAS, EA, and QATESOL, along with knowledge sharing from colleagues in Canada and the USA.

July 2024

Congratulations to AEMG’s Shandong University (SDU) branch!

Congratulations to Shandong University for achieving Quality Endorsement with NEAS. 

Australia Education Management Group (AEMG) is an established global facilitator that fosters collaboration among partner institutions in education, research, professional development, and student services. Registered in Australia, AEMG focuses on promoting international education and cross-cultural communication. Since its inception in 2001, the group’s mission has been to promote cultural diversity and educational exchange. AEMG has facilitated cooperation between educational institutions and research centres in China, New Zealand, America, and Europe. 

AEMG’s Shandong University (SDU) branch in China has recently achieved quality endorsement with NEAS. SDU is a public research university under the direct jurisdiction of the Ministry of Education of China. In 2017, SDU was chosen as one of the first groups of China’s high-level universities to be listed in the Double First-Class University program released by the central government of China. 

At the appropriate point in their course at SDU, students can transfer to one of the Australian partner universities – University of Western Australia (UWA), Australian National University (ANU), Royal Melbourne Institute of Technology (RMIT), or Swinburne University – to complete their studies. 

SDU exhibits a strong culture of care and professionalism with clear lines of communication, enabling staff and students to engage comfortably with each other. Students have ample opportunities to participate in extracurricular activities such as ‘English Corner,’ ‘Coffee Time,’ and tutorials with in-house teachers or visiting staff from Australian partner universities. 

Staff demonstrate a clear understanding of assessment, academic integrity, and the integration of skills. Students are engaged in sound academic preparation, including critical analysis, writing academic essays, and giving presentations. Students have praised the curriculum, noting that it is well-balanced, allows free expression of opinions, and is well-paced. Student satisfaction is reflected in comments such as, “Our courses are excellent and rich. The teacher prepares the lesson adequately, and the teaching logic is clear,” and, “My college has provided me with a lot of help in all aspects, and I never regret choosing this college.” Students appreciate the support they receive, reporting that, “my college has provided me with a lot of help in all aspects, and I never regret choosing this college,” and, “teachers often ask if we can follow them … they are friendly and approachable.” 

Teachers are delighted to be part of the AEMG Shandong branch, as evidenced by comments such as, “I am proud to be a part of the AEMG Shandong Team,” and, “I am very pleased with our AEMG Shandong Branch. My colleagues and I are dedicated to providing high-quality courses and teaching. We strive to help more students gain opportunities to study abroad, thereby broadening their horizons and achieving academic success.” 

June 2024

NEAS’ Focus on Member Engagement

At NEAS, we are of and for our members. We strive to build a vibrant community dedicated to excellence in English Language Teaching. Through a range of initiatives, we ensure our members receive support and opportunities for growth. 

Our Quality Assurance Activities guarantee that our members maintain rigorous standards, enhancing educational quality and continuous improvement. Our expert team of Quality Assurance Assessors provides personalised guidance to facilitate this process. 

Our commitment to member engagement also includes regular visits, both in Australia and overseas. These visits allow us to nurture close relationships with our members, gather feedback, and deliver tailored support to meet their specific challenges and goals.  

Recently, we had the pleasure of hosting Wensan Rasjid from ELS Malaysia. Such engagements not only strengthen our global network but also foster collaboration and knowledge exchange among stakeholders across different regions. 

Currently, our CEO is in Vietnam, further underscoring our dedication to maintaining strong connections with our international partners. We also make it a priority to engage individually with our Australian members at their centres, or connect through in-person Communities of Practice (CoPs) around the country. 

NEAS’ approach to member engagement also includes a robust calendar of events, professional development opportunities, and partnerships designed to promote innovation and best practices in ELT.  

We invite you to reach out to us at any time. Whether for a chat or to schedule a meeting with our team, we are always here to support you. 

June 2024

Congratulations to Moreton Bay Colleges International!

Moreton Bay Colleges International emphasises academic excellence, cultural integration, and holistic development. Its programs are designed to equip young learners with the foundational skills and support necessary for success in an international educational setting. The college offers a rigorous curriculum, experienced faculty, and a supportive community, creating an environment where students can develop their full potential. 

In 2024, the centre pursued quality endorsement of its Primary School Preparation (PSP) course through a customised NEAS quality assurance initiative. The PSP course features a comprehensive curriculum that meets NEAS standards and aligns with ELICOS requirements. The course is also supported by a detailed syllabus and teacher guide outlining weekly plans, learning outcomes, and activities. These outcomes are aligned with CEFR levels, and formative assessments are used to track student progress. Teachers have access to extensive resources via the Cambridge University Press platform and receive mentoring support. The PSP program emphasises integration with mainstream classes, facilitating student participation in school activities and their transition. All teachers are qualified and registered to teach primary school children in Queensland, ensuring consistent and high-quality instruction and support. 

The NEAS Quality Assessor assessed the PSP course using the NEAS Quality Assurance Framework. A formal letter confirmed the completion of the quality assurance process and the course’s endorsement. Moreton Bay Colleges International has shown dedication to independent quality assurance and offers high-quality English language programs that support students in their academic endeavours and future aspirations. 

June 2024

Congratulations to Talkabout Homestay!

Talkabout Homestay, established in 1999 by English teachers Liz Franklyn and Tim Massey, offers a unique combination of cultural immersion and educational experiences in Perth, Western Australia. The company specialises in homestay services, matching international students with local families to enhance their English learning while exploring the region. In response to changing times, Talkabout Homestay has also transitioned to virtual homestay and tour experiences, maintaining valuable connections between students and host families. Known for their eco-friendly practices and exceptional customer service, Talkabout Homestay ensures an enjoyable, educational, and memorable stay in Perth, adhering to their principle of “Leave no footprint.” 

NEAS is pleased to assess and endorse Talkabout Homestay in the category of Quality Products and Services (Area O – Homestay Service Providers). The Quality Principles of Area O focus on the following critical aspects of the vendor’s service: its governance and management practices; the provision of a safe and comfortable living environment for students; its support for student welfare arrangements; and the training of host families for student welfare and wellbeing. Detailed information on Area O of the NEAS Quality Assurance Framework can be referenced here:   

Talkabout Homestay is commended for its clearly presented quality endorsement application, which highlights the implementation of new procedures as part of the application process, effectively reviewing current practices. The company ensures that the International Student Alliance (ISA) is involved in under-18 cases to maintain consistent service. Before departure, students receive a Homestay Placement summary detailing their host family. Additionally, the Student Guide and House Rules document provides essential information in a clear and well-organised format. The comprehensive homestay family information includes details about airport transfers, and hosts are given access to the Transperth website. During the initial visit and in the student introduction letter, hosts are informed about the need to orient students within the neighbourhood and familiarise them with bus routes to school. 

NEAS applies a 360-degree stakeholder feedback model for its quality assurance assessments. Anonymised student feedback from this exercise included comments such as, “I am happy with my homestay because I feel very free and in addition I have my privacy.” One host family noted, “Management is very caring, which makes for a relaxed approach to being a homestay.” Another host remarked on their clear understanding of hosting responsibilities and appreciated the good communication and relevant information provided by Talkabout Homestay before committing to hosting.

June 2024

Congratulations to RMIT University Vietnam!

RMIT University Vietnam, established in 2000 and delivering its first program in 2001, is a branch of RMIT University, one of Australia’s largest and most prestigious institutions. The university provides a wide range of undergraduate and postgraduate programs, fostering innovation, critical thinking, and global perspectives. The School of English and University Pathways (SEUP) at RMIT Vietnam is well-established, offering programs such as English for University (EU), an IELTS Pathway Program, Corporate English classes, and English for Teens. These programs are available at different combinations across the campuses in Ho Chi Minh City, Danang, and Hanoi. 

We extend our congratulations to SEUP for its successful completion of the NEAS Quality Review for 2024. This review encompassed structured meetings and focus group discussions involving management, students, teachers, and professional staff. Additionally, the use of anonymised Quality Principles Surveys helped identify focal points for the Quality Review process, while comprehensive stakeholder feedback was analysed in alignment with the key Principles and Drivers of the NEAS Quality Assurance Framework. For more information on the Quality Assurance Framework, please refer to this section of the NEAS website:

Over the past two years, key leadership roles at SEUP have changed, leading to carefully managed policy adjustments and ensuring smooth transitions for staff. Both survey results and focus group discussions have reflected positively on the organisation and its professional environment. Notably, the majority of Under 18 students are enrolled in the Teens Program, and SEUP is commended for employing an Under 18s specialist to oversee appropriate training, policies, and procedures in this area.  

Teachers are well-qualified, with the Work Visa requirements ensuring the placement of experienced professionals. Standardised rubrics are used for assessments, and end-of-term assessments undergo rigorous quality control, with items marked multiple times and spot checks conducted across campuses. Students in focus groups praised teachers for their caring attitudes, willingness to share information, and engaging teaching methods. The orientation program effectively informs students about university well-being services and support staff. Course outlines, provided and discussed during orientation each term, offer clear and detailed information on learning aims, assessments, and requirements. Students appreciated knowing what they would learn in advance, with topics for the following week introduced on the previous Friday to facilitate preparation. They also felt comfortable with the amount and type of feedback provided. 

June 2024

Congratulations to Crown Institute of Higher Education (CIHE)!

Crown Institute of Higher Education (CIHE) is a reputable educational institution situated in the North Sydney business district. It offers a variety of career-focused courses, including Diploma, Bachelor, and Master’s programs, as well as English language courses. 

In 2024, CIHE sought quality endorsement for its General English (GE) and English for Academic Purposes (EAP) courses through a customised NEAS quality assurance activity. The GE course features a structured syllabus with clear objectives and assessments, tailored to diverse student needs, and incorporates practical activities and cultural excursions. The EAP course offers a pathway to higher education, with rigorous assessments aligned with international standards such as IELTS, CEFR, and the Pearson Scale of English. 

The NEAS Quality Assessor reviewed the courses using the NEAS Quality Assurance Framework. Structured letters confirmed the completion of the quality assurance exercise and also confirmed quality endorsement of the courses. Congratulations to CIHE for its commitment to independent quality assurance and for offering high-quality English language programs that support students in their academic studies, careers, and beyond. 

June 2024