Sunshine Coast International College

Congratulations Sunshine Coast International College (SCIC)​​​​​​​ for completing a successful NEAS Quality Review activity. SCIC is an independent ELICOS Centre located in the Sydney CBD. The college was initially founded in QLD and relocated to Sydney in 2016. SCIC is in the process of rebuilding student numbers after the COVID-19 Pandemic. With over 250 students currently studying on campus, SCIC is presently delivering a range of courses including General English, English for Academic Purposes, Cambridge English Advanced and IELTS preparation. The majority of SCIC’s students are from Brazil, Colombia and Vietnam and some are on pathways to a range of universities and colleges with whom SCIC has established pathway agreements.

Teachers and students spoke about “the SCIC family” that supports the students while they are studying at the Centre. Health Check comments by students and staff also pointed to the high level of support, particularly during the COVID-19 pandemic.

Students spoke favourably about their teachers and courses and were happy that their feedback was highly acknowledged by the school. Students in the focus group pointed out that the Centre always fixes or replaces things as necessary and always “asks if we are OK”. Teachers in the focus group advised that there was a strong relationship between management staff and the teaching body, and they felt comfortable giving feedback and making requests.

November 2022

Sector News and Events – October 2022

NEAS was pleased to attend the UECA Assessment Symposium event on 22 October at Southern Cross University on the Gold Coast.

The Symposium was attended by international English Assessment researchers, ELT practitioners, Academic Managers and Centre Directors. The topic of Integrated Assessments was the focus of the Symposium which featured synchronous and asynchronous presentations.

Congratulations to Study NSW for holding a highly successful International Market Briefing which was attended by NEAS on 25 October.

In partnership with Austrade, Study NSW hosted this important event in Sydney to inform, support and engage professionals and stakeholders in international education. Addressing a full audience, Austrade’s Senior Trade Commissioners and Business Development Managers shared the latest intelligence on key markets abroad and outlined opportunities for the growth of Australian education businesses.

It was an outstanding forum to reconnect with friends and network with future partners. Our many thanks to Study NSW and Austrade for their essential work in supporting the recovery of the education sector.

Queensland Education Minister, Ms Grace Grace, recently announced Whites Hill State College (WHSC) as the winner of the Global Engagement Award at the 2022 Showcase Awards for Excellence in Schools

Whites Hill State College Principal, Mr Andrew Beattie, said he was delighted to accept the award which recognises the hard work and dedication of the High School Preparation (HSP) team who made a way for international students to be continue their studies in both offshore and onshore programs simultaneously across five time zones and countries. 

NEAS is proud to endorse Whites Hill State College as a Quality Centre. The College’s Virtual High School Preparation Program has also been awarded NEAS Quality Endorsement for online delivery.

AIEC in Review!

The 35th Australian International Education Conference was held on the Gold Coast and online on 18 to 21 October 2022. Excited to reunite in person, the event reconnected over 1,750 colleagues in the international education sector from Australia and around the world. AIEC featured captivating learning sessions, innovative networking opportunities, incredible keynote speakers, a buzzing exhibition and fun social events, providing a unique convergence of networking, learning and fun.

NEAS was an exhibitor at the event and was pleased to meet with hundreds of professionals including education agents, ELT centre managers and products and services providers.

NEAS CEO, Dr Patrick Pheasant, conducted a workshop at the event titled ‘Online and Transnational Delivery of English Language Teaching – Global Perspectives’. Presenting with him were Dr Alexander Nanni (Mahidol University International College), Dr Pamela Humphreys (Macquarie University) and Mr Jake Heinrich (RMIT Training). The session was well attended and highlighted the teaching and learning innovations of High Schools, Vocational Colleges, Universities, and English Language Centres in online delivery, English as a Medium of Instruction and Transnational ELT Delivery. Through a lens of quality management, the workshop also addressed how the impact of Australia’s closed borders has affected social, cultural and economic barriers to international education. 

ACE Cambodia

NEAS congratulates The Australian Centre for Education (ACE) Cambodia on completing a successful Quality Review activity. ACE is an initiative of IDP Education and currently runs six NEAS-accredited campuses across Cambodia. Five campuses are located in Phnom Penh -Santhor Mok (SM), Samdech Pan (SP), Tuol Tom Poung (TTP), Chak Angre (CA) and Tuol Kork (TK)- and a campus in Siem Reap.

ACE Cambodia delivers courses catering to a diverse range of students, including courses designed specifically for younger students such as English for Children and English for Young Learners, and courses designed for students from various age groups including General English, Academic English, Business English and IELTS Preparation Courses.

The students’ face-to-face feedback and survey responses indicate a strong satisfaction with the quality of teacher delivery and materials. Students spoke of ‘great’ courses and advised that “The teachers always explain what we don’t know” and that lessons are engaging and planned well – “It’s fun but very educational”.

The Centres provide a functional online platform that supports appropriate course delivery and provides students with a wide range of self-study material. Opportunities are available for students to access additional resources, both online and face to face, to practise with and/or visit the Guided Individual Learning (GIL) centres on each campus. Teachers, professional staff, and students all agreed that the opportunities that are available for students to improve their language learning are extensive. The Google Classroom additional resources and the Guided Individual Learning centres were all spoken about favourably. In addition, each centre operates a “Book Club” where students, of any age, can borrow books on a regular basis.

Teachers were keen to express their views on the quality delivery at the centres, advising that the centres were well known in Cambodia for “good quality teaching”, as was their ability to adapt their delivery from face to face, to hybrid and to completely online and back to a blended model over the past few years. As the sponsor for the Cambodia TESOL (CAMTESOL) conference, each year staff are all encouraged to attend and deliver papers where possible. This is an excellent opportunity for staff to contribute to professional development for themselves and for the ASEAN region.

October 2022

The College at Western Sydney University (WSU)

The College at Western Sydney University (WSU) is the official pathway provider for the University and delivers a wide range of quality TEQSA accredited English language and academic preparation courses. Congratulations to WSU The College on successfully completing the NEAS Quality Review exercise for 2022! This involved structured meetings and focus group discussions with management, students, teachers and professional staff.

Anonymised Health Check surveys were used to develop areas of focus for the conduct of the Quality Review, and comprehensive stakeholder feedback was triangulated and mapped to key Principles and Drivers of the NEAS Quality Assurance Framework.

Located in Sydney Olympic Park, a major urban centre with strong transport connectivity and retail and community amenities, WSU The College is welcoming a growing number of enrolments from a wide range of countries that include China, Saudi Arabia, South Korea, Vietnam, Japan, India, and Pakistan. Currently, classes are being delivered face-to-face, as well as in blended modes and hybrid modes. The College offers English for Academic Purposes (EAP) courses across five levels from Elementary to Intermediate. Also on offer are the following courses: Advanced Academic English Skills: Reading and Writing; Advanced Academic English Skills: Listening and Speaking; Master of Teaching Direct Entry English Program (MTDEEP); and Bachelor of Nursing Direct Entry English Program (BNDEEP).

Students who lodged anonymised Health Check feedback expressed that they were delighted with their course and considered it appropriate for their chosen pathway. Staff also communicated a profound pride in working for WSU The College, with one respondent remarking that “staff and students at the College get the support needed to create an ideal teaching and learning environment”.

October 2022.

Whitsundays College of English in Sydney

NEAS congratulates the Whitsundays College of English in Sydney (WCE) for becoming the latest Quality Endorsed Member! Situated in the inner Sydney suburb of Ultimo, WCE is seeing enrolments grow at a steady pace with the reopening of Australia’s international borders. WCE’s mission is to help learners achieve their English language goals in a positive and nurturing environment.

The Centre benefits from a diverse nationality mix, with students hailing from Thailand, Korea, Japan, China and South American countries. Courses offered include General English (Elementary to Advance), IELTS preparation, English for tertiary study, and Cambridge exam preparation. The College is also preparing for the launch of its School bridging program. Delivery of courses is 100% face-to-face and daily contact comprises of four hours of tuition during daytime or evening sessions. WCE enjoys close relationships with agents and most students come to WCE through their offshore and onshore agent networks.

WCE fosters a strong culture of friendliness, professionalism and familial support. Open communication is also highly valued; staff, students and teachers were observed to engage comfortably with each other and with management. The sense of community among students and teachers is enhanced by excursions and other extracurricular activities. The wellbeing of students is maintained with the provision of a dedicated Student Welfare Officer and an externally appointed counsellor. Students are happy and feel cared for; this is reflected in the feedback from anonymised Health Check surveys and in the Focus Group interviews.

NEAS is delighted to welcome back WCE, which first achieved NEAS Accreditation in 2006, when it was then located in Airlie Beach, Queensland! The Centre is now under new ownership and management.

October 2022.

Western Sydney University The College (The College)

We take this opportunity to thank Western Sydney University The College (The College) for engaging NEAS to conduct a Quality Assurance exercise covering its RTO operations. The official pathway provider for the University, The College delivers a wide range of accredited English language and academic preparation courses.

The purpose of the initiative was to support the RTO in demonstrating quality in its programs and services and to provide guidance in its continuous improvement processes. The Quality Review of the RTO was aligned with the ASQA Self-Assessment Tool and performed in two phases:

  • Phase 1: Virtual Self-Assessment – consisting of online meetings, preparation of files, and audits; and
  • Phase 2: In-person Self-Assessment – involving a two-day onsite visit with meetings, discussions, and review activities.

Key areas of the Standards for RTOs 2015 and additional areas of significance for The College were reviewed, and notable areas of best practice, non-compliances, and recommendations for rectification and improvement were identified. A completed Self-assessment Tool, with input from the NEAS Quality Assessor, was also lodged as part of the exercise.

NEAS congratulates the team at The College on the successful completion of this Quality Assurance initiative.

September 2022

RMIT English Worldwide

NEAS congratulates RMIT Training’s RMIT English Worldwide (REW) for becoming the latest Quality Endorsed Member! Owned by RMIT University and based in Melbourne, REW delivers pathway courses that enable students to articulate into university programs. REW also provides a range of specialist English and teacher training programs to service learners and professionals from around the globe. As international students start returning to Australia, enrolments have grown rapidly and REW is again taking its place as a vibrant hub in the centre of Melbourne. Currently, most of REW’s English for Academic Purposes classes are delivered face-to-face, alongside a smaller number of classes that are conducted online or in hybrid mode. The classes benefit from diversity; students come from China, Saudi Arabia, South Korea, Vietnam, Thailand, Japan, South America, and other countries and regions. REW draws on a dynamic marketing team to source eligible learners through a tight-knit cohort of partner education agents.

REW exhibits a strong culture of care and shares its values with RMIT University. These values are: inclusion, imagination, agility, courage, passion and impact. Staff, students and teachers were observed to engage comfortably with each other and with management. The sense of community among students, teachers and support staff is enhanced further by excursions and extracurricular activities, which are arranged by the Wellbeing and Student Experience team. REW students are being empowered to become rounded citizens of the future through the exciting initiative known as Superpower’d. This program offers a series of workshops facilitated by a Strengths Coach to build confidence and resilience in students.

NEAS is delighted to welcome back REW, which first achieved NEAS Accreditation way back in 1994! REW joins the Vietnamese branch of the University (RMIT University Vietnam) in celebrating its designation as a NEAS Quality Endorsed Centre.

September 2022

The English Language Centre of the University of New England (UNE)

The English Language Centre of the University of New England (UNE) provides pathways into university courses across all levels of study. Focusing on the learning needs of international students, the Centre’s English language courses are taught by highly qualified and experienced instructors. In October 2021, NEAS and UNE worked together to conduct a quality assessment of the Centre’s English for Academic Purposes (EAP) program (Levels 1 to 5). As a result of the initiative, a dedicated NEAS Report was produced, noting areas of best practice alongside specific recommendations for ongoing improvement.

One year later, a special Management Meeting was held, which served as a review mechanism to assess the updates and revisions that were applied, in alignment with the recommendations made in the earlier report. As with the Quality Assurance exercise in 2021, the recent review of 2022 measured the course enhancements against the Quality Principles in Area H: Online Delivery. These Quality Principles focus on: ensuring the design of the online environment supports a positive and engaging user experience; the appropriateness of learning and assessment strategies for virtual delivery; provision of learning resources and technology to facilitate learning; and the presence of an integrated reporting system to support the online courses. Please refer to this section of the NEAS Quality Assurance Framework for further information:

NEAS acknowledges and commends the Centre on the demonstrable improvements that have been implemented to its Learning Management System (LMS) and interactive resources. The English Language Centre has integrated the recommendations from the NEAS Online Delivery Endorsement Report of 2021 into its 2022 Professional Development Plan. The Centre has consulted and cooperated with the University’s Library staff and Learning Design teams to ensure that online materials are accessible. One-to-one engagement and interactivity with learners have been further enhanced. The Centre has implemented a systematic approach to building on the previous review, showing a full cycle of continuous improvement.

September 2022

Vale Christine Bundesen AM

It is with deep regret, we wish to inform you that on Monday 26 September 2022, NEAS Board Member Christine Bundesen AM passed away. Indeed, this is a huge loss of a fierce advocate and much-loved member of our community. We are saddened we have lost a great leader for the sector and the broader international education endeavour. Christine’s contribution over decades has been immense.

Christine Bundesen AM, served as Director of ICTE-UQ for over 30 years and was on the Board of NEAS from 2015. She was recipient of the inaugural IDP Outstanding Achievement in International Education Award in 1997, was awarded a Centenary Medal in 2001 for her “contributions to the reforms of the student visa program”, and personally drafted the original standards for the first National ELT Accreditation Scheme (NEAS) in 1989.

She was the cofounder of English Australia, in the early 1980s and went on to play a lead role in Australian English language training standards and accreditation in the 1990s. She was also instrumental in negotiating the first Australian Government Education Services for Overseas Students (ESOS) Act 2000 to protect the rights of international students in Australia. For her work, she was appointed as a Member of the Order of Australia in 2012 for service to the international education industry.

Christine was a national advocate for quality standards in English language training and a pioneer of the Australian international education industry, and today we honour her service and her life. The NEAS Board, Advisory Council and staff are grateful to have been able to share the NEAS conference in May this year with Christine and to see the joy and pride with which she received the well-deserved NEAS Lifetime Member award.

This is a great loss for NEAS and the industry, and our thoughts are with all her family and friends.

Our deepest sympathies,

Tanya, Patrick and the NEAS Board, Advisory Council and Staff