Author: Ed Itor

News from Adam

Posted on | by Ed Itor

Welcome to the latest edition of our CEO’s column News From Adam.

I’m lucky that I have the opportunity to travel with my work. It gives me perspective in a way that staying at home would not.

Here in Malaysia, I visited Wai Cheng from ELC and Sean Chee and his team from ELS, both schools of integrity, dedicated to quality. In fact, both of them made the same appeal: “We want more NEAS”. They see quality and improvement as business-critical. For them, it’s not a nice to have but a must have.

On this same trip I visited the Malaysian Quality Agency (MQA) with whom NEAS hopes to finalise an MoU soon. As I write, MQA does not have any particular ELT standards in place for providers, although guidelines and standards are under consideration. Careful what you wish for, you may say.

I like the counter argument: a strong, relevant and effective regulatory or continuous improvement framework for quality means that those who do things well and for all the right reasons are protected from those who don’t. Just as importantly, our students and prospective students are also protected.

In Australia, I was pleased to learn that ASQA has been active in shutting down some bad faith actors. I’ve learned that almost 20,000 students have been affected and the investigations undertaken by ASQA in relation to the 3 non-genuine colleges have extended their knowledge of systematic poor behaviour. Such interventions guide ASQA in their approach, making them more efficient and targeted in their work.

I am very proud of the close and productive relationship NEAS has with ASQA and the relationships we are creating with global counterparts. Working with government for shared positive outcomes should be our goal.

November 2024

Congratulations to CQUEnglish Brisbane!

Posted on | by Ed Itor

NEAS congratulates CQUEnglish Brisbane on the successful completion of its Quality Review activity.

Located centrally in Brisbane, the CQUEnglish campus provides a vibrant and supportive environment, featuring a shared student lounge, dedicated spaces for academic and welfare support, and modern classrooms equipped with projectors, speakers, and flexible furniture to facilitate collaborative learning. Teachers have access to shared digital resources on Microsoft Teams, allowing them to customise materials to meet specific student needs.

CQUEnglish Brisbane was also commended for its well-structured English for Academic Purposes (EAP) Program, which offers students a clear pathway to further studies. The Centre has established a rigorous assessment moderation process, with coordination between Brisbane and Sydney teaching staff to maintain high standards of consistency and quality. Students benefit from a comprehensive orientation that includes mental health and workplace sessions, providing essential support as they begin their studies.

November 2024

Congratulations to CQUEnglish Melbourne!

Posted on | by Ed Itor

NEAS congratulates CQUEnglish Melbourne on the successful completion of its recent Quality Review activity.

Located in the heart of Melbourne’s CBD, CQUEnglish Melbourne demonstrated strengths in course design, teaching quality, and student support. The Centre’s programs are structured with a robust syllabus and well-aligned assessments, providing students with clear learning pathways. Students benefit from a supportive learning environment, with access to academic workshops, individual consultations, and comprehensive orientation resources.

Additionally, CQUEnglish Melbourne fosters a strong sense of community through engaging social and recreational activities, along with ample common spaces that promote interaction. Teachers praised the collaborative work culture, supported by professional development opportunities and resources. The Centre’s modern facilities and access to university-level resources, such as a well-equipped library and a dedicated student lounge, further enrich the student experience.

November 2024

Congratulations to TAFE Brisbane!

Posted on | by Ed Itor

Congratulations to TAFE Brisbane on completing a successful quality review activity with NEAS.

TAFE Queensland ELT Centre conducted a Self-Assessment, a structured process that enables members to assess the quality of their operations in line with the NEAS Quality Assurance Framework, while also planning for continuous improvement.

TAFE Queensland ELT Centre has engaged in a thoughtful self-assessment, presenting plans for enhancement across three Quality Principles: A1, B2, and D4.

For Quality Principle A1: Course Design Supports Quality Learning Outcomes, the Centre is dedicated to enriching its curriculum for General English, IELTS, EAP, and Cambridge programs. The curriculum redesign aims to better meet student learning needs, increase engagement, and incorporate modern teaching methodologies and technology.

In addressing Quality Principle B2: Students Have the Information and Support Needed to Adjust to Living and Studying in This Country, TAFE Queensland ELT Centre has planned a series of initiatives to enhance student welfare. These include revising early intervention policies to address student welfare concerns more effectively, improving student engagement and attendance, and implementing feedback mechanisms that gather valuable student insights to continuously improve their experience.

Regarding Quality Principle D4: The Centre Supports a Performance and Development Culture for All Staff, TAFE Queensland ELT Centre is committed to fostering a supportive work environment that encourages professional growth. The Centre continues to promote its “Sharing Best Educational Practice” program, peer observation opportunities, and partnerships with other institutions, enabling staff to upskill and secure long-term employment opportunities.

NEAS commends TAFE Queensland ELT Centre for its detailed and reflective self-assessment, which provides a clear path for continuous improvement and reinforces the Centre’s dedication to high standards in education and student support.

November 2024

Expression of Interest: NEAS Advisory Council Membership

Posted on | by Ed Itor

NEAS is seeking applications to fill a few vacant positions on its Advisory Council.

Why Join?

This is an exciting opportunity to contribute to the growth and advancement of NEAS and the English Language Teaching (ELT) sector!

The Advisory Council is a community of individuals who bring diverse expertise and perspectives to provide advice to the CEO and Board at NEAS.

As a member, you will be part of a supportive and collegiate network that values your views and contributions.

With a refreshed structure, members of the Advisory Council take turns in facilitating conversations around specific areas of interest, aligned with NEAS’ strategic goals.

Commitment and Expectations:

  • Membership is for a 24-month term, with the possibility of renewal.
  • The Advisory Council meets online up to six times annually.
  • Members are asked to contribute actively by preparing for and facilitating discussions and helping NEAS address key industry priorities.

For more information, see the Terms of Reference.

To express your interest, please submit your application, detailing your experience, areas of expertise, and what you hope to bring to the Advisory Council.

Join us in making a difference in the ELT industry. Apply here!

Applications close at 5pm on Friday, 10th January 2025.

November 2024

Congratulations to the English Unlimited Sydney Campus!

Posted on | by Ed Itor

NEAS congratulates English Unlimited Sydney Campus on completing a successful Quality Review Activity.

English Unlimited Sydney is dedicated to fostering a dynamic and supportive learning environment. This commitment is evident in the Centre’s ongoing updates to its “Everyday English” curriculum, which are informed by teacher feedback to ensure relevance and effectiveness. English Unlimited also emphasises academic growth through regular assessments and personalised support.

The Centre provides students with a range of immersive activities managed by a dedicated Activities Coordinator, creating further opportunities for language practice beyond the classroom. The Centre’s commitment to student welfare, especially for those under 18, is reflected in its comprehensive safety protocols and secure campus environment.

November 2024

Congratulations to the English Language School in Sydney (ELSIS)!

Posted on | by Ed Itor

Congratulations to the English Language School in Sydney (ELSIS) for completing a successful quality review activity with NEAS.


Located in the heart of Sydney’s CBD at 160 Sussex Street, ELSIS Sydney offers a prime location for students, close to iconic attractions like the QVB, Town Hall, and Darling Harbour. The centre provides General English courses for overseas students, while its Parramatta campus delivers English for Academic Preparation (EAP) programs. ELSIS also offers popular study tours, particularly enjoyed by Korean students.


Attracting students aged 18 to 35 from Korea, Japan, Colombia, Brazil, and Mongolia, the Sydney campus is highly regarded by its learners. Students in focus groups praised their teachers for helping them improve their English skills, highlighting their dedication to lesson preparation and their clear explanations of grammar and vocabulary. They also valued the feedback they received, noting that teachers’ corrections were “good for everyone.”


Teachers benefit from flexibility in using additional resources beyond the coursebook, which is encouraged by management and enjoyed by students.

November 2024

Congratulations to Southern Cross University (SCU) Gold Coast!

Posted on | by Ed Itor

NEAS congratulates Southern Cross University (SCU) Gold Coast on successfully completing a Quality Review Activity.

SCU Gold Coast campus offers a warm and inviting space for students. Housed within three main buildings, the campus features thoughtfully designed classrooms and office areas.

The supportive team atmosphere is evident, with teachers expressing appreciation for the encouragement they receive from leadership.

Students praised the English for Academic Purposes (EAP) program, noting that it clearly links to their academic goals. They also valued the added IELTS practice tests available in the Academic Ready segment of the General English course.

The campus fosters community engagement, encouraging students to connect with the local English-speaking community. Friday afternoon activities with the SCU student clubs and guidance from support staff to join local clubs or gyms ensure students feel connected both in and out of the classroom.

November 2024

Health and wellbeing of international students in Australia

Posted on | by Ed Itor

Caring for the health and wellbeing of international students is essential to their success and sense of belonging. By understanding the challenges they face, ELT providers can better support these students both inside and outside the classroom. The 2023 State of Student Healthcare Report provides insights that could help centres strengthen their approach to student care.  

 The report found many international students were choosing Australia as their study destination to seek out a higher standard of living and a better quality of life. Half of students surveyed were satisfied with the quality of life they enjoy in Australia, and very few rated it poorly.One major finding is the importance of addressing mental health issues. Many students report experiencing anxiety, depression, and loneliness, yet few seek professional support.

Language barriers also prevent students from accessing important information, limiting their ability to navigate Australia’s healthcare system and improve their health literacy.

Additionally, financial pressures, particularly the rising cost of living, are a significant concern for many students.

These challenges align closely with Quality Area B of the NEAS Quality Assurance Framework, which focuses on student support and well-being.

So, how can providers help?

  • Offer resources in multiple languages to improve accessibility;
  • Phase orientation programs to ensure students can absorb key information over time;
  • Create supportive environments that normalise conversations about mental health;
  • Provide budgeting workshops and connect students with community resources to alleviate financial stress.

With these insights, ELT providers have the opportunity to further align their services with student needs, creating a more supportive, student-centred experience that enhances learning outcomes and fosters a sense of belonging.

The 2023 State of Student Healthcare Report was produced by Allianz Partners under international health insurance brand, Allianz Care Australia, a NEAS partner.

November 2024

News from Adam

Posted on | by Ed Itor

Welcome to the latest edition of our CEO’s column News From Adam.

Last week at the AIEC conference I was delighted to accept an award on behalf of NEAS and Study NSW in the category of Best Practice in International Education for Shaping the Future: The World’s First Homestay Quality Standards. This follows a PIEoneer Award presented in London for the same standards for public/private partnership of the year. 

While you might think that NEAS limits itself to English language training delivery, the new reality is that we work within what is a very diverse sector, and our approach to quality and continuous improvement is transferable. Launched back in March of this year, the NEAS Homestay Standards were many months in the making and are part of a considered strategy to apply our expertise beyond the traditional ELT realm. Special thanks should go to Ana Bratkovic for her work in writing the standards and to our endorsed providers with whom we consulted for genuine industry currency. This award is recognition that we’ve been successful in our strategy! But striving for success can’t stop there. With what is now a growing pool of interested hosted accommodation providers from industry providers to schools and universities eager to demonstrate their commitment to quality, NEAS has secured funding from our partners at Study NSW to scope the creation of a new Homestay Association. We’re attracting support from government and building communities of common interest.

We’re so excited about this initiative and our future! We hope you are too.

October 2024