As an Australian-registered Education Consultant Agency, Link House Group began recruiting international students from its head office in Sydney in 2015. It also has an office in Medellín, Colombia.
NEAS assessed Link House Group’s application using Area J of the NEAS Quality Assurance Framework, focussing on these important Quality Principles: the presence of an ethical framework underpinning the practices of the agency and its counsellors; provision of information to stakeholders that is ethical, accurate and consistent; use of governance structures that are effective and transparent; supporting a performance and development culture for staff; implementing systematic risk management processes; and routinely obtaining stakeholder feedback to inform the continuous improvement of services. More information on Area J can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-j.
NEAS uses a unique 360-degree stakeholder feedback model in its Quality Review processes, ensuring comprehensive input from partner providers and students. These interviews underscore the agency’s dedication to delivering professional, high-quality services to its stakeholders.
Student interviews highlighted the agency’s exceptional level of care and professionalism, particularly in their attentive approach to addressing student needs. Provider feedback echoed this sentiment, emphasising the agency staff’s consistent professionalism and quality throughout their longstanding business relationships. The overarching theme from these stakeholder interviews is the agency’s commitment to compliance with legal requirements and related processes.
February 2024
