NEAS is pleased to assess and endorse Global Experience in the category of Quality Products and Services (Area O – Homestay Service Providers). The Quality Principles of Area O focus on the following critical aspects of the vendor’s service: its governance and management practices; the provision of a safe and comfortable living environment for students; its support for student welfare arrangements; and the training of host families for student welfare and wellbeing. Detailed information on Area O of the NEAS Quality Assurance Framework can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-o.
Established in 1999, Global Experience provides homestay solutions for international students, offering standard, self-catered, and VIP options. The services extend to caregiving, airport transfers, and study tours. Over the years, Global Experience has expanded its reach to accommodate 120,000 students through a network of host families spanning Sydney and beyond. The organisation emphasises a distinctive approach, fostering a warm and personal culture. It attracts families and staff who align with the ethos of bridging gaps between students, families, and institutions.
NEAS commends Global Experience for its outstanding performance. Partnering with over 20 educational institutions and numerous education agents, the company facilitates suitable placements for students. A custom database, established over a decade ago, enables efficient access to placement and payment data, compliance reminders for hosts, and storage of stakeholder feedback. The company stays current with industry trends through active engagement with ISANA and participation in international education events. Global Experience prioritises clarity in communication, using plain English, logical headings, and graphical representations to simplify agreements and rules. The user-friendly website further enhances accessibility.
December 2023
