Tag: Quality

NEAS congratulates Hoa Sen University on its successful Quality Review Visit outcome!

Posted on | by Gita Nasution

HSU demonstrates a strong commitment to continuous improvement through meaningful engagement with employers, faculty stakeholders, and students. By aligning English language tasks with academic and workplace expectations, HSU ensures its programs are both relevant and practical. Student feedback has been thoughtfully implemented, including the creation of a Q&A resource to support both new and continuing students – an initiative that exemplifies responsiveness and care.

The university’s positive and collaborative work culture is reflected in staff focus groups, with administration and teaching teams consistently reporting high levels of collegiality, support, and job satisfaction. Structured mentoring, performance appraisal processes, and regular professional development opportunities contribute to a strong teaching and learning environment.

Through its dedicated Testing and Quality Assurance office, HSU also leads internal survey initiatives to evaluate and enhance program quality. This rigorous and reflective approach enables the institution to adapt and refine its offerings, ensuring excellence at every level. 

June 2025

Congratulations to the English Language School (TELS) for continued advancement!

Posted on | by Gita Nasution

NEAS congratulates The English Language School (TELS) on completing a successful quality review activity with NEAS.

TELS continues to demonstrate a proactive approach to quality education, recently completing a self-assessment aligned with NEAS Quality Principles. The review focused on course design, access to inclusive learning resources, and the qualifications and experience of teaching staff.

The Centre remains committed to catering to diverse learning styles and needs, supported by a team of well-qualified and experienced educators. This ensures that students receive high-quality education tailored to their goals.

TELS is also advancing its use of educational technology through the development of its AI Learning Companion App, now being extended to support English language learners. This initiative reflects TELS’s strategic focus on innovation and its dedication to enhancing the student experience through responsive and student-centred solutions.

June 2025

Congratulations to the University of New England (UNE) English Language Center for continued Quality Endorsement!

Posted on | by Gita Nasution

NEAS congratulates the University of New England’s English Language Centre on its continued Quality Endorsement!

The Centre has built a strong culture of feedback and continuous improvement, giving students regular opportunities to share their thoughts every five weeks. This feedback plays an important role in the ongoing review and refinement of courses. 

Students receive regular updates on their academic progress, helping them stay informed and actively involved in their learning journey. And a clear and well-communicated complaints process further supports them by providing a reliable channel to raise any concerns.

Teachers contribute meaningfully to the Centre’s quality culture by completing comprehensive end-of-term reports that highlight course strengths, identify areas for improvement, and offer constructive recommendations for future delivery.

With access to a broad range of teaching and learning resources, both staff and students are well supported in achieving high-quality educational outcomes.

May 2025

Congratulations to ILSC Adelaide!

Posted on | by Gita Nasution

NEAS recognises ILSC Adelaide for the dedication to quality education and student experience demonstrated at the latest Quality Review Visit. The centre has implemented a number of commendable practices that contribute to a supportive and engaging learning environment for both students and staff.

Students benefit from a wide range of electives and activities, allowing them to build on their core classroom skills in areas of personal interest. These activities are coordinated by a dedicated staff member, resulting in a well-curated and regularly updated schedule.

The comprehensive weekly orientation includes welfare app installation, emergency procedures, a campus tour, and sessions led by academic and support staff. A recently launched student well-being magazine, also accessed via QR code, complements these efforts by proactively supporting student welfare.

The centre shows strong leadership in academic quality, with teachers regularly engaging in level moderation using samples of student speaking and writing. The Writing and Speaking Moderation Assessor Training manuals are considered best practice and serve as an excellent resource for professional development.

Focus group feedback across students, teachers, and staff consistently rated the centre highly, reflecting a strong culture of continuous improvement and a focus on delivering a high-quality experience.

May 2025

NEAS Quality Assurance for Education Agents

Posted on | by Ed Itor

NEAS Australia is a global leader in quality assurance for the English Language Teaching (ELT) sector and, as such, is widely recognised and respected. NEAS Australia has, for more than 30 years, demonstrated its commitment to professionalism, ethical practices, and high standards in assisting students with their education journey. As an independent body, NEAS continuously improves the Quality Assurance (QA) Framework based on industry-wide research and input. The NEAS standards for  Education Agents can be seen as a benchmark for QA in Australia and beyond. 

NEAS Quality Education Agents are checked and measured by both external and internal benchmarking mechanisms on reliability, credibility and quality through the NEAS Australia Quality Assurance Framework, thus proving their commitment to aspirational quality standards. The endorsement process is a thorough 360-degree evaluation of processes, documentation, staff and training, which can highlight areas for improvement and provide guidance for enhancing the overall quality of Education Agent services. 

NEAS Australia quality endorsed Education Agents are measured against Quality Area J of the NEAS Quality Assurance Framework. To qualify for NEAS endorsement Education Agent must demonstrate

1.  an ethical framework that underpins the practices of the agency and its counsellors.

2.  the provision of information to stakeholders that is ethical, accurate and consistent.

3.    effective and transparent governance structures.

4.    a management that supports a performance development culture for counsellors and staff.

5.    that systematic risk management processes are in place.

NEAS Quality Agents are checked and measured by both external and internal benchmarking mechanisms on reliability, credibility and quality through the NEAS Australia Quality Assurance Framework, showing a commitment to aspirational quality standards.

May 2023

Endorsement News – ELSIS

Posted on | by Ed Itor

Congratulations to the English Language School in Sydney (ELSIS) on its successful completion of a Quality Assurance Management Meeting, which confirms the Centre’s continued Quality Endorsement.

A structured Management Meeting was conducted as part of an Onsite Visit by the assigned NEAS Quality Assessor. Management Meetings are integral to the ongoing Quality Review cycle. The review exercise covered core areas of the NEAS Quality Assurance Framework and additional areas of significance for the Centre. ELSIS has been providing quality English language education for over 30 years and offers a range of courses, including General English, English for Academic Purposes, and Exam Preparation courses. With over 20 teachers employed across two shifts, the Centre has seen a rapid increase in enrolments from students around the world, including Colombia, Brazil, Thailand, Argentina, Korea, Japan, Spain, and Mongolia. Located in the heart of Sydney, ELSIS is dedicated to providing students with high-quality language education.

May 2023

Endorsement News – Academy of English

Posted on | by Ed Itor

NEAS congratulates Academy of English for successfully completing a Quality Review Activity. 

Academy of English sits under the Academies Australasia Group, a listed company on the Australian Stock Exchange. Academy of English attracts students from a range of countries including Mongolia, Indonesia, Vietnam, and Colombia. The college currently offers General English, EAP and IELTS classes in the morning and evening. Furthermore, students have the option to participate in self-study focused language support classes and practice testing. 

Teachers are allocated to classes based on their experience and qualifications and are supported with regular professional development. Teachers provide consistent feedback to students and students expressed their satisfaction with the way teachers gave feedback and made corrections during class. The students also appreciated the ease with which they can communicate with teachers and Academic Manager regarding concerns and complaints. Students also made positive comments about their experiences going on school excursions. 

Teaching staff strongly felt that they were actively involved in promoting the centre by helping to build its reputation. They spoke about the importance of “building a strong rapport with the students”, “performing our duties well as teachers” and “creating a sense of community for the students to belong to”.

May 2023

Endorsement News – UNSW College

Posted on | by Ed Itor

NEAS congratulates UNSW College for becoming our latest Quality Endorsed Member. A division of the University of New South Wales (UNSW), UNSW College delivers preparatory courses to international students aspiring to attend university. UNSW College’s commitment to international and transnational education is evident in its pioneering efforts, including introducing the country’s inaugural Foundation Studies Program and establishing the first university language centre in Australia. Alongside this, UNSW College provides assessment and research services that assist educational institutions, governments, and organisations worldwide. NEAS is pleased to welcome back UNSW College, which first achieved NEAS Accreditation in 1991.

May 2023

Endorsement News – University of New England

Posted on | by Ed Itor

The English Language Centre (ELC) at the University of New England (UNE) delivers English for Academic Purposes (EAP) courses for students intending to enter a primary course at the University, for both Undergraduate and Postgraduate programs. Located in Armidale, New South Wales, the Centre is committed to providing a supportive learning environment that encourages students to develop their language skills and achieve success in their studies and beyond. 

Congratulations to UNE on successfully completing the NEAS Quality Review exercise for 2023! This involved structured meetings and focus group discussions with management, students, teachers and professional staff. Anonymised Health Check surveys were used to develop areas of focus for the conduct of the Quality Review, and comprehensive stakeholder feedback was triangulated and mapped to key Principles and Drivers of the NEAS Quality Assurance Framework. As part of this onsite assessment, the Centre forwarded videos of recent lessons, and this proved to be useful in observing how the courses are delivered and how the students interact with their teachers and the learning content. For more information on the Quality Assurance Framework, please refer to this section of the NEAS website: https://neas.org.au/resources/neas-quality-framework/.  

Students in the Focus Group all agreed that the course was enjoyable and was helping them with their future studies. Students also advised that they were “very happy with my teacher” and that the teachers prepared “very nice lessons for us”. In addition, students were able to talk confidently about the course rubrics and how the teachers “explained them very well”. Teachers were positive about the amount of support they receive from the Centre’s Director and Academic Manager. The Centre has successfully utilised the application of assessment rubrics, which are drawn from the Learning Indicators and Learning Outcomes mapped to the Common European Framework of Reference for Languages (CEFR). The Centre has excellent ongoing course evaluation processes in place which incorporate teacher and student feedback.

May 2023

Endorsement News – ELT Support

Posted on | by Ed Itor

Congratulations to ELT Support for achieving NEAS Endorsement as a Quality Product and Service in the Consulting category. As a consultancy group of experienced English Language Teaching (ELT) professionals, ELT Support is committed to supporting ELICOS colleges and other ELT organisations to establish and maintain best practices to benefit the business, the staff and the students. Drawing on the wealth of knowledge of its staff and actively engaging with industry stakeholders, ELT Support ensures its clients receive the most up-to-date and effective solutions that are aligned with their needs.

NEAS reviewed ELT Support’s professional services using Quality Area K of the NEAS Quality Assurance Framework, which focuses on research, purpose, quality maintenance processes, uniqueness and innovation, and contributions to the ELT community. The diligence of ELT Support’s project management methodology and their ability to customise projects to meet their clients’ direct needs were particularly impressive. ELT Support has also exhibited a strong commitment to stakeholder feedback, which informs a continuous cycle of improvement. The organisation’s staff is commended for their active engagement in industry outreach roles and presenting at industry forums.

For further information on Quality Area K and the NEAS Quality Framework, please visit https://neas.org.au/resources/neas-quality-framework/#area-k.  ELT Support’s achievement of NEAS Endorsement is a testament to their dedication to providing high-quality services to the ELT community.

May 2023