Allianz Partners provides assistance and insurance solutions to customers in over 70 countries. Under its international health insurance brand, Allianz Care Australia, Allianz Partners provide access to high quality healthcare to international students studying in Australia through their Overseas Student Health Cover (OSHC). OSHC provides medical insurance coverage aligned with the requirements set by the Australian government for obtaining a student visa. It includes coverage for hospital expenses, GP visits, prescription medications, and emergency medical services.
NEAS is pleased to assess and endorse Allianz Care Australia’s OSHC in the category of Quality Products and Services (Area K). The Quality Principles of Area K focus on these features of the target Product and Service: its underlying research; its fulfilment of purpose; its processes for maintaining quality; its uniqueness and innovation; and its contribution to the ELT community.
Detailed information on Area K of the NEAS Quality Assurance Framework can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-k.
Allianz Partners demonstrated its comprehensive stakeholder engagement process, which yielded feedback crucial for informing the research and development of their tailored insurance. This process ensured that the resulting product effectively addressed the needs of students, parents, and NEAS centres. The staggered communications plan implemented by Allianz Partners also earned commendation for its efficacy in preventing information overload among students. Allianz Partners conducted stakeholder focus groups, optimising channels for streamlined customer onboarding. With regular feedback mechanisms in place, Allianz Partners demonstrates commitment to continuously enhancing and innovating product effectiveness, thus adding significant value for both students and institutions.
May 2024
