Category: Endorsements

Congratulations to the Australian Centre for Education (ACE) Cambodia on the successful completion of the 2024 Quality Review – Self-Assessment, showcasing its commitment to delivering high-quality education in line with the NEAS Quality Assurance Framework. As a distinguished provider of English Language Teaching in Cambodia, ACE operates under the IDP Education brand.

The Centre’s dedication to continuous quality enhancement is evident through various initiatives, including the implementation of recommendations from the 2023 NEAS Quality Management Meeting. Notable efforts include the selection of contemporary textbooks by Program Academic Managers and Lead Teachers to enhance class engagement, as well as the development of new course documents and supplementary materials to enrich the learning experience.

ACE ensures students are well-informed about course objectives, expectations, and learning outcomes through comprehensive communication during initial lessons and on platforms like Google Classroom. Additionally, the Centre’s proactive approach to reviewing resources in the Guided Individual Learning Centre, Bookclub, and Language Learning Advising reflects its commitment to supporting students’ learning beyond traditional classroom settings.

ACE’s thorough self-reflection on current practices, particularly in targeted Quality Principles areas, underscores its dedication to continuous improvement and excellence in education.

April 2024

Congratulations to the Australian Institute of Language (AIL) on a successful quality review activity with NEAS.

Located in the vibrant heart of Melbourne CBD, AIL offers a prime location for international students, facilitating convenient access to language programs during both morning and evening shifts. Its proximity to public transportation, including tram, bus, and train services, ensures ease of travel for students. Students can also enjoy the convenience of nearby amenities like cafes, restaurants, and shops.

AIL enrols students from 25 countries and areas, mostly from Colombia, Peru, Ecuador, Brazil, Turkey and China. The college offers classes in General English, English for Academic Purposes (EAP), and IELTS preparation. AIL enhances students’ learning experiences through various in-class activities, organised excursions, after-class language-focused workshops, and study skills sessions. Workshops on adapting to life in Australia are also available to support students in adjusting to their new environment.

April 2024

Congratulations to RMIT English Worldwide (REW) on the successful completion of its quality review activity with NEAS.

REW has maintained a steady pool of teachers through robust recruitment campaigns and collaborations with the RMIT CELTA program, attracting students from diverse countries, including Japan, China, Saudi Arabia, Jordan, Taiwan, and Korea, who choose REW for their language education.

REW demonstrates a strong commitment to student welfare, exemplified by initiatives such as introducing a therapy dog named Ziggy and employing qualified counselors. Staff members receive training in student wellbeing to address various concerns, including depression, anxiety, and device addiction. Notably, REW’s student wellbeing efforts were recognized with the ISANA Conference Bursary Award for ‘Beside Myself,’ a student-devised theatre production.

REW prioritises staff development through structured processes like SWOT analysis, goal-setting exercises, and regular engagement and wellbeing surveys. Continuous learning opportunities are provided through a professional development committee and individual development plans for teachers.

April 2024

Andrea Pugh, Director of Studies at Education Queensland International 

Congratulations to Andrea Pugh, Director of Studies at Education Queensland International for graduating from the Master Practitioner in ELT NEAS Capstone Course.  

Andrea’s project focused on bridging the gap between schools and international students’ families by finding innovative ways to connect with them. The project launched a community initiative to address the challenges faced by these families in navigating the education system, aiming to foster connections between parents, caregivers, and school staff. It provides practical strategies such as cultural sensitivity training for staff, multilingual support, and regular communication channels. The goal is to bridge language and cultural gaps while enhancing parental engagement and student outcomes. Committed to continuous improvement, Andrea endeavours to sustain this impactful initiative. 

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Juliana Chia from James Cook University (JCU) in Singapore 

Congratulations to Juliana Chia from James Cook University (JCU) in Singapore for graduating from the Master Practitioner in ELT NEAS Capstone Course. 

Juliana’s Capstone Project was designed to enhance the teaching of Level Three English at JCU Singapore, enabling direct entry into degree programs. Over 12 weeks, the initiative provides a structured framework for student tasks, ensuring they remain on track and receive the necessary support for academic growth. Furthermore, the project underscores the importance of teacher readiness and class preparation, fostering a holistic approach to English language teaching. 

April 2024

Vietnam USA Society English Centres (VUS) is a leading English Language Teaching institution in Vietnam with approximately 250,000 students enrolled annually throughout the country. The majority of its campuses are located in Ho Chi Minh City (HCMC) and Hanoi. VUS joined NEAS in 2017 with an initial 15 Centres; 14 in HCMC and 1 in Hanoi. Currently the number of Centres stands at 43. This Quality Assurance activity was conducted to confirm NEAS Quality Endorsement of nine new centres: Vo Van Van Branch – HCM City; Le Quang Dinh Branch – HCM City; Gia Kiem Branch – Dong Nai Province; Long Khanh Branch – Dong Nai Province; Long Thanh Branch – Dong Nai Province; Ba Ria Branch – Ba Ria – Vung Tau Province; Vinh Long Branch – Vinh Long Province; Tay Ninh Branch – Tay Ninh Province; and Can Tho Branch – Can Tho City. 

Congratulations to VUS for its successful completion of the NEAS Quality Assurance activity. This review encompassed structured meetings and focus group discussions involving management, students, teachers, and professional staff. Additionally, the use of anonymised Quality Principles Surveys helped identify focal points for the Quality Review process, while comprehensive stakeholder feedback was analysed in alignment with the key Principles and Drivers of the NEAS Quality Assurance Framework. For more information on the Quality Assurance Framework, please refer to this section of the NEAS website: https://neas.org.au/resources/neas-quality-framework/. 

VUS cultivates a strong familial atmosphere among students, parents, and teachers through channels such as social media, face-to-face interactions, and the Learning Management System, known as V-Hub. Many teachers and staff members have remained employed at VUS for numerous years, a testament to the supportive culture and favourable working conditions. VUS prioritises the welfare of students under 18 by providing Teacher Assistants and extra classroom support for younger children. To further bolster student welfare efforts, VUS maintains dedicated teams, including the School, Services, and Compliance team, and the Administration and Student Affairs team, with all team members trained in student welfare practices. 

April 2024

Congratulations to Griffith University – Faculty of Humanities, Language and Social Science on successfully completing a quality review activity with NEAS.  

NEAS quality endorses two ELT qualifications at the Faculty of Humanities, the Graduate Certificate in TESOL and the Master of TESOL. These courses attract domestic and international students, particularly from Southeast Asian countries and South America. Some students are also enrolled in a Master of TESOL and Leadership which involves four additional subjects from within the Business School. This degree has been added to the scope in reply to international students’ desire for study work rights. 

Offered in a hybrid format, the courses provide flexibility through Microsoft Teams, ensuring quality education both on-campus and asynchronously. Students are required to observe twenty hours of teaching classes and are supervised and assessed in their delivery of six-hour lessons. The university department has signed agreements with an extensive range of language centres and supervisors in several locations to accommodate the diverse needs of its students.   

Students have access to university support services, including learning advisors and the English Help service, with a small International Student Services team available at the Nathan campus. Participation in industry discussions through the TEAMS GU TESOL Committee group is encouraged, covering a range of topics including career information and upcoming industry seminars and conferences. 

April 2024

NEAS extends congratulations to Universal English (UE) for the successful completion of a Quality Review Activity. Located in Melbourne CBD, Universal English (UE) serves as the central office for the Universal Learning Group, comprising the Universal Institute of Technology, The William Light Institute, and Universal Higher Education.

The campus features well-equipped facilities, including computer labs, a library, comfortable breakout areas on each level, a dining area, and a cafe-like space offering barista courses and coffee services. UE’s student body is diverse, welcoming students from many countries, including Colombia, Peru, Brazil, Turkey, Thailand, Japan, South Korea, and Mongolia. These students are enrolled in a variety of courses including General English, Cambridge FCE, IELTS Exam Preparation, and the unique UE Active Conversation in English (ACE) course.

Committed to enhancing oral communication skills and fostering cultural integration, UE organises Active English weeks and various social activities, showcasing dedication to holistic language education.

March 2024

ReadyTeacher is a dynamic technology platform connecting educators with top-tier institutions offering ELICOS and VET programs, both in-person and online, including offshore courses. ReadyTeacher’s mission is to revolutionise the way education providers find specialised teachers, making it as simple as a click of a button.

NEAS is pleased to assess and endorse ReadyTeacher in the category of Quality Products and Services (Area K). The Quality Principles of Area K focus on these features of the target Product and Service: its underlying research; its fulfilment of purpose; its processes for maintaining quality; its uniqueness and innovation; and its contribution to the ELT community. Detailed information on Area K of the NEAS Quality Assurance Framework can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-k.

ReadyTeacher was developed after identifying gaps in on-demand teacher hiring and feedback from stakeholders requesting a centralised pool of qualified teachers. It benefits teachers with flexible work and diverse experiences, centres with streamlined hiring and teacher quality, and the ELT industry with improved reputation and recruitment practices. Software developers were engaged from the start to ensure compliance and suitability of the technology.

ReadyTeacher offers a comprehensive platform for client centres, including payroll management, lesson planning, and professional development. It provides a 90-minute turnaround for teacher relief and access to a wide pool of on-demand teachers across major cities through its user-friendly mobile app. Pricing is competitive, saving on payroll and recruitment costs. The service also offers biweekly lesson planning support and mandatory professional development for teachers.

NEAS was particularly impressed with the quantity and quality of research and development, industry consultation and stakeholder feedback that has gone into ReadyTeacher. The involvement of software developers and early adopters in the initial development and piloting phase is also to be commended. NEAS notes ReadyTeacher’s aim as a transformative resource geared towards innovative 21st century solutions to a persistent issue within the ELT and other educational settings.

March 2024

Congratulations to ILSC Sydney on the successful completion of its Quality Review activity with NEAS.

ILSC Sydney is part of the wider ILSC group, established 31 years ago, with a global presence including colleges in Canada, the USA, India, and Australia. The Sydney campus is strategically located on George Street within the iconic Woolworths Building. The two-floor facility serves as a vibrant hub for English language teaching and learning. ILSC Sydney offers courses in General English, FCE, CAE, IELTS Mastery, and EAP, accommodating over 1,000 students across three shifts.

Participants in the Student Focus Group expressed satisfaction with their learning outcomes, highlighting the quality of instruction and describing their experience as ‘very good’. Beyond the classroom, students enjoy diverse opportunities to enhance their language skills through activities such as job clubs, foosball games in common areas, and informal gatherings in the lounge/kitchen spaces, fostering a sense of community and camaraderie.

Teachers in the Focus Group are pleased to be part of the ILSC teaching team. They appreciated the wealth of resources available and their seamless access to instant IT support during teaching sessions.

Management’s commitment to fostering a “school ethos” and a “community feel” is evident in their efforts to promote coordination and networking among colleagues. This initiative aims to create a supportive environment where professionals can build a rewarding career path within the ILSC community.

March 2024

Congratulations to Acknowledge Education (AE) Melbourne centre on successfully completing a Quality Review Activity with NEAS.

Since merging under the Acknowledge Education umbrella in June 2022, AE has undergone significant restructuring, including a rebrand. All four education institutions – Melbourne Language Centre, Stott’s College, Front Cooking School, and Acknowledge Creativity – have seamlessly merged under the unified logo of Acknowledge Education (AE). As part of this transformation, the centre has implemented a formal and scheduled system for assessment validation and moderation, established a more structured professional development program for staff, and transitioned to an online format for student feedback, aligning with NEAS recommendations.
 
Catering to a diverse student body primarily from China and Vietnam, alongside students from India, Thailand, and the Philippines, AE offers High School Preparation (HSP) to under 18s at its Exhibition Street campus, while its Bourke Street Campus focuses on General English (GE) for adults.
 
AE’s dedication to student welfare is exemplified through initiatives like the Your Care Team and the provision of counselling services.
 
The centre’s commitment to continual improvement underscores its dedication to delivering an enhanced ELT experience for both students and teachers.

March 2024