Category: Endorsements

NEAS congratulates Macquarie University Department of Linguistics on the successful completion of a quality review activity.

NEAS endorses the Graduate Certificate of TESOL and the Master of Applied Linguistics and TESOL, both of which were redesigned in 2023 to align with graduate capabilities and new Course Learning Outcomes. The Department’s innovative design includes a new TESOL Methodologies Unit that is highly practical, utilising flipped learning and authentic assessment tasks to foster collaboration and feedback literacy. Other course highlights include the Second Language Acquisition unit, which aligns with professional settings, and the incorporation of flipped and dialogic learning in Linguistics and Language Teaching.

The Department’s strengths are evident in its learning and teaching-focused research projects, which inform unit design and teaching methods, allowing for evidence-based practices in sustainable language teacher education and dialogic teaching.

The Graduate Certificate in TESOL has also been recognised by the industry, with NSW TAFE granting equivalency to Certificate IV in TAE. This recognition enhances the course’s appeal to new language teachers and supports new teaching positions in TAFE.

The Department has recently been honoured with several awards, including Faculty Learning and Teaching Awards, Vice Chancellor’s Learning and Teaching Awards, and Senior Fellow recognition from HEA, further demonstrating outstanding achievements in education and innovative language teacher training.

July 2024

ILSC Brisbane, one of five ILSC Education Group campuses in Australia, is situated in a refurbished heritage building in the centre of Brisbane, alongside Greystone College, ILSC’s VET School. The centre offers a variety of courses, including General English, English for Academic Purposes, IELTS, and Cambridge Mastery. In addition to core skills, students can choose from a wide range of electives such as English through Music, English through Film, Cafe Work Skills, English for Business, and Presentation Skills.

The review found that teachers felt there was sufficient “space” in the curriculum to design activities tailored to their students’ needs. Students appreciated that during the first week of their course, teachers gathered information about their aims and expectations to make necessary adjustments. Students also spoke highly of the teachers’ tips for using their language skills outside the classroom and the recommended materials, noting that their confidence in communication had grown significantly since starting at ILSC. They felt that the school met their expectations. A student noted, “We are more than just a number, teachers and staff show concern”.

Students praised the ease of accessing information and support through the school’s mix of QR codes and e-services, which seamlessly integrated with mobile devices. An Activity Coordinator ensures a vibrant calendar of local activities and internal events, including charity drives and special experiences for some electives, such as visits to a retirement village to share a concert and chat.

Ongoing Professional Development (PD) is a key part of the culture at ILSC Brisbane. Staff members accrue CPD points, and external PD opportunities include events and sessions offered by NEAS, EA, and QATESOL, along with knowledge sharing from colleagues in Canada and the USA.

July 2024

Congratulations to Shandong University for achieving Quality Endorsement with NEAS. 

Australia Education Management Group (AEMG) is an established global facilitator that fosters collaboration among partner institutions in education, research, professional development, and student services. Registered in Australia, AEMG focuses on promoting international education and cross-cultural communication. Since its inception in 2001, the group’s mission has been to promote cultural diversity and educational exchange. AEMG has facilitated cooperation between educational institutions and research centres in China, New Zealand, America, and Europe. 

AEMG’s Shandong University (SDU) branch in China has recently achieved quality endorsement with NEAS. SDU is a public research university under the direct jurisdiction of the Ministry of Education of China. In 2017, SDU was chosen as one of the first groups of China’s high-level universities to be listed in the Double First-Class University program released by the central government of China. 

At the appropriate point in their course at SDU, students can transfer to one of the Australian partner universities – University of Western Australia (UWA), Australian National University (ANU), Royal Melbourne Institute of Technology (RMIT), or Swinburne University – to complete their studies. 

SDU exhibits a strong culture of care and professionalism with clear lines of communication, enabling staff and students to engage comfortably with each other. Students have ample opportunities to participate in extracurricular activities such as ‘English Corner,’ ‘Coffee Time,’ and tutorials with in-house teachers or visiting staff from Australian partner universities. 

Staff demonstrate a clear understanding of assessment, academic integrity, and the integration of skills. Students are engaged in sound academic preparation, including critical analysis, writing academic essays, and giving presentations. Students have praised the curriculum, noting that it is well-balanced, allows free expression of opinions, and is well-paced. Student satisfaction is reflected in comments such as, “Our courses are excellent and rich. The teacher prepares the lesson adequately, and the teaching logic is clear,” and, “My college has provided me with a lot of help in all aspects, and I never regret choosing this college.” Students appreciate the support they receive, reporting that, “my college has provided me with a lot of help in all aspects, and I never regret choosing this college,” and, “teachers often ask if we can follow them … they are friendly and approachable.” 

Teachers are delighted to be part of the AEMG Shandong branch, as evidenced by comments such as, “I am proud to be a part of the AEMG Shandong Team,” and, “I am very pleased with our AEMG Shandong Branch. My colleagues and I are dedicated to providing high-quality courses and teaching. We strive to help more students gain opportunities to study abroad, thereby broadening their horizons and achieving academic success.” 

June 2024

Moreton Bay Colleges International emphasises academic excellence, cultural integration, and holistic development. Its programs are designed to equip young learners with the foundational skills and support necessary for success in an international educational setting. The college offers a rigorous curriculum, experienced faculty, and a supportive community, creating an environment where students can develop their full potential. 

In 2024, the centre pursued quality endorsement of its Primary School Preparation (PSP) course through a customised NEAS quality assurance initiative. The PSP course features a comprehensive curriculum that meets NEAS standards and aligns with ELICOS requirements. The course is also supported by a detailed syllabus and teacher guide outlining weekly plans, learning outcomes, and activities. These outcomes are aligned with CEFR levels, and formative assessments are used to track student progress. Teachers have access to extensive resources via the Cambridge University Press platform and receive mentoring support. The PSP program emphasises integration with mainstream classes, facilitating student participation in school activities and their transition. All teachers are qualified and registered to teach primary school children in Queensland, ensuring consistent and high-quality instruction and support. 

The NEAS Quality Assessor assessed the PSP course using the NEAS Quality Assurance Framework. A formal letter confirmed the completion of the quality assurance process and the course’s endorsement. Moreton Bay Colleges International has shown dedication to independent quality assurance and offers high-quality English language programs that support students in their academic endeavours and future aspirations. 

June 2024

Talkabout Homestay, established in 1999 by English teachers Liz Franklyn and Tim Massey, offers a unique combination of cultural immersion and educational experiences in Perth, Western Australia. The company specialises in homestay services, matching international students with local families to enhance their English learning while exploring the region. In response to changing times, Talkabout Homestay has also transitioned to virtual homestay and tour experiences, maintaining valuable connections between students and host families. Known for their eco-friendly practices and exceptional customer service, Talkabout Homestay ensures an enjoyable, educational, and memorable stay in Perth, adhering to their principle of “Leave no footprint.” 

NEAS is pleased to assess and endorse Talkabout Homestay in the category of Quality Products and Services (Area O – Homestay Service Providers). The Quality Principles of Area O focus on the following critical aspects of the vendor’s service: its governance and management practices; the provision of a safe and comfortable living environment for students; its support for student welfare arrangements; and the training of host families for student welfare and wellbeing. Detailed information on Area O of the NEAS Quality Assurance Framework can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-o.   

Talkabout Homestay is commended for its clearly presented quality endorsement application, which highlights the implementation of new procedures as part of the application process, effectively reviewing current practices. The company ensures that the International Student Alliance (ISA) is involved in under-18 cases to maintain consistent service. Before departure, students receive a Homestay Placement summary detailing their host family. Additionally, the Student Guide and House Rules document provides essential information in a clear and well-organised format. The comprehensive homestay family information includes details about airport transfers, and hosts are given access to the Transperth website. During the initial visit and in the student introduction letter, hosts are informed about the need to orient students within the neighbourhood and familiarise them with bus routes to school. 

NEAS applies a 360-degree stakeholder feedback model for its quality assurance assessments. Anonymised student feedback from this exercise included comments such as, “I am happy with my homestay because I feel very free and in addition I have my privacy.” One host family noted, “Management is very caring, which makes for a relaxed approach to being a homestay.” Another host remarked on their clear understanding of hosting responsibilities and appreciated the good communication and relevant information provided by Talkabout Homestay before committing to hosting.

June 2024

RMIT University Vietnam, established in 2000 and delivering its first program in 2001, is a branch of RMIT University, one of Australia’s largest and most prestigious institutions. The university provides a wide range of undergraduate and postgraduate programs, fostering innovation, critical thinking, and global perspectives. The School of English and University Pathways (SEUP) at RMIT Vietnam is well-established, offering programs such as English for University (EU), an IELTS Pathway Program, Corporate English classes, and English for Teens. These programs are available at different combinations across the campuses in Ho Chi Minh City, Danang, and Hanoi. 

We extend our congratulations to SEUP for its successful completion of the NEAS Quality Review for 2024. This review encompassed structured meetings and focus group discussions involving management, students, teachers, and professional staff. Additionally, the use of anonymised Quality Principles Surveys helped identify focal points for the Quality Review process, while comprehensive stakeholder feedback was analysed in alignment with the key Principles and Drivers of the NEAS Quality Assurance Framework. For more information on the Quality Assurance Framework, please refer to this section of the NEAS website: https://neas.org.au/resources/neas-quality-framework/. 

Over the past two years, key leadership roles at SEUP have changed, leading to carefully managed policy adjustments and ensuring smooth transitions for staff. Both survey results and focus group discussions have reflected positively on the organisation and its professional environment. Notably, the majority of Under 18 students are enrolled in the Teens Program, and SEUP is commended for employing an Under 18s specialist to oversee appropriate training, policies, and procedures in this area.  

Teachers are well-qualified, with the Work Visa requirements ensuring the placement of experienced professionals. Standardised rubrics are used for assessments, and end-of-term assessments undergo rigorous quality control, with items marked multiple times and spot checks conducted across campuses. Students in focus groups praised teachers for their caring attitudes, willingness to share information, and engaging teaching methods. The orientation program effectively informs students about university well-being services and support staff. Course outlines, provided and discussed during orientation each term, offer clear and detailed information on learning aims, assessments, and requirements. Students appreciated knowing what they would learn in advance, with topics for the following week introduced on the previous Friday to facilitate preparation. They also felt comfortable with the amount and type of feedback provided. 

June 2024

Crown Institute of Higher Education (CIHE) is a reputable educational institution situated in the North Sydney business district. It offers a variety of career-focused courses, including Diploma, Bachelor, and Master’s programs, as well as English language courses. 

In 2024, CIHE sought quality endorsement for its General English (GE) and English for Academic Purposes (EAP) courses through a customised NEAS quality assurance activity. The GE course features a structured syllabus with clear objectives and assessments, tailored to diverse student needs, and incorporates practical activities and cultural excursions. The EAP course offers a pathway to higher education, with rigorous assessments aligned with international standards such as IELTS, CEFR, and the Pearson Scale of English. 

The NEAS Quality Assessor reviewed the courses using the NEAS Quality Assurance Framework. Structured letters confirmed the completion of the quality assurance exercise and also confirmed quality endorsement of the courses. Congratulations to CIHE for its commitment to independent quality assurance and for offering high-quality English language programs that support students in their academic studies, careers, and beyond. 

June 2024

INUS English is located in the vibrant centre of Melbourne’s CBD, offering a welcoming, supportive, and professional atmosphere. Classes are available on both morning and evening timetables. 

INUS English provides courses for international students in General English (Elementary to Advanced), English for Academic Purposes (EAP), IELTS Preparation, and Cambridge First Certificate English (FCE) Preparation. 

With a robust marketing team and a wide international reach through Board of Directors members overseas, as well as close links with agents, INUS English continues to recruit students both off- and on-shore. Most students come to INUS English through agents. The current student cohort is diverse, with students from Brazil, Chile, Colombia, Italy, Spain, Korea, Turkey, China, Thailand, and Mongolia. 

INUS English fosters a culture of friendliness, collaboration, and support. Transparent communication channels ensure that all staff, students, and teachers engage comfortably with each other and management. The sense of community among students and teachers is enhanced by excursions, and student wellbeing is maintained with the provision of a Student Support Officer. One student commented, “They care. One classmate was not in the appropriate class, so the staff helped him, showing they care for him.” 

Students are pleased with the course design and the quality outcomes it provides. One student reported, “This course helps me speak more fluently and gives me support in reading, writing, listening, and speaking.” Another student praised their teacher, saying, “Our teacher gives us additional material from YouTube and websites, is very prepared, very friendly, very kind, and gives us advice on how to study English.” 

June 2024

Queen Anne English College is located in a commercial area in Bankstown, NSW, providing convenient access to food outlets and parking. The college offers English language programs designed to help students improve their skills. Recognised for its commitment to quality education, the college provides a supportive learning environment for students of all levels. 

Courses currently on offer include English for General Purposes, IELTS Preparation 1 & 2, and English for Academic Purposes (EAP) Level 1 & 2. Teachers at the college are passionate about learning and committed to their own professional development, with some continuing their higher education studies. Students praised their teachers for being caring and considerate and for making the courses engaging and enjoyable. They expressed satisfaction with the curriculum and the independent learning materials provided. Progression through levels is managed through continuous testing, with formative and summative assessments covering all four skills delivered to students regularly. 

June 2024

Congratulations to Smart Education Link for achieving NEAS endorsement in the Quality Education Agent category! Smart Education Link, an Australian-registered education agency, has been recruiting international students from its Sydney office since 2012. The agency focuses on recruiting students from Indonesia; it also services students from Southeast Asia (Thailand and the Philippines) and Northeast Asia (Japan and South Korea). Most students enrol in vocational education training courses. Smart Education Link offers a range of support services, including document translation by NAATI accredited or sworn translators, complimentary Australian SIM cards pre-arrival, and airport transfer services upon request. The agency has partnership agreements with NEAS members and is a member of the International Student Education Agents Association (ISEAA). 

NEAS assessed Smart Education Link’s application using Area J of the NEAS Quality Assurance Framework, focusing on these important Quality Principles: the presence of an ethical framework underpinning the practices of the agency and its counsellors; provision of information to stakeholders that is ethical, accurate and consistent; use of governance structures that are effective and transparent; supporting a performance and development culture for staff; implementing systematic risk management processes; and routinely obtaining stakeholder feedback to inform the continuous improvement of services. More information on Area J can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-j.  

NEAS employs a unique 360-degree stakeholder feedback model in its Quality Review processes, gathering structured feedback through telephone interviews with partner providers and students. This direct feedback consistently highlighted the agency’s high-quality results, with all providers reporting no issues with visa refusals and praising the high quality of Smart Education Link students. Student interviews emphasised the agency’s exceptional care and professionalism, particularly noting how staff attentively listened to their needs. Providers also commended the agency’s professionalism and quality over the years, reinforcing the positive feedback. A recurring theme from the stakeholder interviews was the agency’s strong focus on compliance with legal requirements and related processes. Students appreciated the detailed information and support provided by the agency, with comments like, “She gave me a lot of information on what I have to and don’t have to do because [I] didn’t know about the student visa process in Australia and she answered all my questions…which is what I really like and appreciate.” Providers echoed this sentiment, highlighting the agency’s understanding of industry regulations and their commitment to educating students on these matters. 

June 2024