Hello Australia, an Australian-registered education agent, is part of the Hello Study group of companies, which includes Hello Canada, Hello England, and Hello USA. Hello Australia commenced recruiting international students from its headquarters in Brisbane in 2007. Since then, it has expanded its reach, with offices in Sydney (2011), Melbourne (2016), the Gold Coast (2017), and the Sunshine Coast (2018). Hello Australia has established partnership agreements with several NEAS Member Centres. In addition to NEAS Quality Endorsement, Hello Australia is also certified by multiple Australian and international organisations.
NEAS conducted its assessment of Hello Australia’s operations and services using Area J of the NEAS Quality Assurance Framework, focussing on these important Quality Principles: the presence of an ethical framework underpinning the practices of the agency and its counsellors; provision of information to stakeholders that is ethical, accurate and consistent; use of governance structures that are effective and transparent; supporting a performance and development culture for staff; implementing systematic risk management processes; and routinely obtaining stakeholder feedback to inform the continuous improvement of services. More information on Area J can be found here: https://neas.org.au/resources/neas-quality-framework/#area-j.
NEAS employs a distinctive 360-degree stakeholder feedback model in its review processes. The completion of staff surveys underscores the agency’s commitment to delivering professional, high-quality services. This commitment was evident during student interviews, where the agency’s care and professionalism were highlighted. Students appreciated how the staff attentively listened to their needs. Student interviews revealed the agency’s focus on compliance with legal requirements and related processes. Students described the staff as empathetic and understanding, highlighting their ability to comprehend the needs and concerns of students.