Congratulations to Latinoz Education for achieving NEAS endorsement in the Quality Education Agent category. Established in 2019, Latinoz Education is an Australian-registered education agency operating from Melbourne, specialising in recruiting international students primarily from Latin American countries like Mexico, Chile, Colombia, Argentina, and Peru for ELICOS and Vocational Education and Training courses. Providing comprehensive support services, including flight reservations, initial accommodation arrangements, and employment advice, Latinoz Education maintains a commitment to quality and professionalism through partnership agreements with NEAS members and memberships in key Australian organizations such as ISANA, VCCI, PIER (QEAC), ISEAA, and IEAA.
NEAS assessed Latinoz Education’s application using Area J of the NEAS Quality Assurance Framework, focussing on these important Quality Principles: the presence of an ethical framework underpinning the practices of the agency and its counsellors; provision of information to stakeholders that is ethical, accurate and consistent; use of governance structures that are effective and transparent; supporting a performance and development culture for staff; implementing systematic risk management processes; and routinely obtaining stakeholder feedback to inform the continuous improvement of services. More information on Area J can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-j.
NEAS employs a unique 360-degree stakeholder feedback model in its Quality Review processes, gathering structured feedback through telephone interviews with partner providers and students. During these interviews, the agency’s commitment to delivering professional, high-quality service to all stakeholders comes through. Providers highlighted the agency’s professionalism and reliability, noting a lack of complaints over its four-year tenure. Students praised the counsellors’ openness, knowledge, and realism, emphasising their assistance in navigating government policies and providing personalised support. The agency’s focus on compliance with legal requirements and continuous research was also commended by students. Overall, students expressed satisfaction with Latinoz Education, feeling well-supported and cared for in a professional yet friendly manner. This sentiment is echoed in the agency’s 4.8-star rating from 26 Google reviews and a perfect 5.0-star rating from 30 Facebook reviews.
April 2024
