Talkabout Homestay, established in 1999 by English teachers Liz Franklyn and Tim Massey, offers a unique combination of cultural immersion and educational experiences in Perth, Western Australia. The company specialises in homestay services, matching international students with local families to enhance their English learning while exploring the region. In response to changing times, Talkabout Homestay has also transitioned to virtual homestay and tour experiences, maintaining valuable connections between students and host families. Known for their eco-friendly practices and exceptional customer service, Talkabout Homestay ensures an enjoyable, educational, and memorable stay in Perth, adhering to their principle of “Leave no footprint.”
NEAS is pleased to assess and endorse Talkabout Homestay in the category of Quality Products and Services (Area O – Homestay Service Providers). The Quality Principles of Area O focus on the following critical aspects of the vendor’s service: its governance and management practices; the provision of a safe and comfortable living environment for students; its support for student welfare arrangements; and the training of host families for student welfare and wellbeing. Detailed information on Area O of the NEAS Quality Assurance Framework can be referenced here: https://neas.org.au/resources/neas-quality-framework/#area-o.
Talkabout Homestay is commended for its clearly presented quality endorsement application, which highlights the implementation of new procedures as part of the application process, effectively reviewing current practices. The company ensures that the International Student Alliance (ISA) is involved in under-18 cases to maintain consistent service. Before departure, students receive a Homestay Placement summary detailing their host family. Additionally, the Student Guide and House Rules document provides essential information in a clear and well-organised format. The comprehensive homestay family information includes details about airport transfers, and hosts are given access to the Transperth website. During the initial visit and in the student introduction letter, hosts are informed about the need to orient students within the neighbourhood and familiarise them with bus routes to school.
NEAS applies a 360-degree stakeholder feedback model for its quality assurance assessments. Anonymised student feedback from this exercise included comments such as, “I am happy with my homestay because I feel very free and in addition I have my privacy.” One host family noted, “Management is very caring, which makes for a relaxed approach to being a homestay.” Another host remarked on their clear understanding of hosting responsibilities and appreciated the good communication and relevant information provided by Talkabout Homestay before committing to hosting.
June 2024
