NEWS

Speaker Spotlight: Helping Students Feel Heard and at Home

What happens when students don’t feel like they belong? When they’re misunderstood, isolated, or unsure of their place in a new learning environment? This week’s Speaker Spotlight highlights sessions focused on community engagement and student support, to help students fell like they belong.

Community Engagement Through Language Projects and Outreach

In this session, Zoe explores how adults learn best when their experiences shape the learning process. Drawing on Malcolm Knowles’ andragogical principles, she demonstrates how real-world, problem-based language activities improve communication outcomes and encourage students to co-design their own learning goals, building confidence and a deeper sense of ownership in the classroom.

Zoe Repse, CGEA/ME Educator, Swinburne University of TechnologySouthern Cross University (SCU)

Teaching since 1979 across primary, secondary, and tertiary levels. A dedicated workshop facilitator and speaker, Zoe is passionate about engaging EAL and literacy learners within the community.

Focused on motivating and boosting confidence in casual conversations with native speakers, through teaching Australian expressions, pronunciation, intonation, and colloquialisms. Read more…


Finding your place when you don’t belong

In “Finding your place when you don’t belong”, Leisl Bruhn, Jo Kwai, and Vanessa Newbery, share practical approaches to re-engaging disengaged students. From homestay and wellbeing initiatives to academic and pastoral care, these educators present best practice models for supporting young international students.

Leisl Bruhn, Dean of International Students, Ivanhoe Grammar School

Leisl began her teaching career in the East End of London whilst working and travelling overseas. Upon her return to Australia, she completed a Master of Education (Applied Linguistics) and has extensive teaching and leadership experience in the EAL field across primary, secondary, and adult sectors in both the state and private systems. Read more…

Jo Kwai, Manager, John Paul International CollegePearson

Jo Kwai is a seasoned ELT specialist with extensive experience in teaching, curriculum development and coordinating across three sectors: primary, secondary, ELICOS in private and public institutions, and has also worked in the RTO environment across compliance, training and management.  Jo’s professional journey includes working at TAFE Qld, where she had diverse roles including ELICOS teacher, AMEP case manager, and TESOL Trainer and assessor for Diploma and Certificate IV courses. Read more…

Vanessa Newbery, Head of International Programs, Hills International College

Vanessa Newbery has been teaching at Hills International College since 2012, and has been Director of Studies in Hills Language College for over eight years. She is now part of the College Executive team in her role as Head of International Programs. 

Before joining Hills, Mrs Newbery worked around Australia and overseas in ELICOS, AMEP and LOTE (French) teaching roles. Read more…


Speaker Spotlight: Creating Cultures of Belonging Through Leadership and Peer Engagement in ELT

Creating spaces where students feel seen, heard, and valued is a leadership imperative. This topic lies at the centre of our next speaker spotlight at the 2025 NEAS Conference, exploring how leadership and peer engagement can create inclusive, student-centred environments where learners thrive.

Leadership in ELT: Creating Cultures of Belonging in University English Language Centres

Creating a sense of belonging is essential to student wellbeing and academic success. In this session, Zoe Hancock explores the role of belonging in the language learning journey. Backed by current research and student insights, Zoe shares eleven ways students experience belonging and offers practical strategies to build inclusive cultures in university English language centres.

Zoe Hancock, Lecturer (Teaching Scholar), Southern Cross University (SCU)

Zoe has been teaching English for over 25 years. After an early career pivot from accounting, Zoe began her teaching career in Japan.

She returned to Australia to complete a MA in Applied Linguistics at UTS and taught in a number of private colleges and university English language Centres in NSW and QLD across a range of courses including, General English, IELTS Prep, Cambridge prep, EAP, Direct-entry and Post-entry English and Academic language (PEAL). Read more…


Building Bridges – Fostering Belonging Through Peer-Driven Engagement in International Education

What does belonging look like from a student’s perspective? This panel discussion explores how peer-to-peer engagement and community-driven models shape a sense of inclusion, connection, and success for international students. The panel will present best practices in student communication, community engagement, and co-creation of content to amplify authentic student voices.

With expertise spanning student services, research, marketing, and international health, these industry leaders will share practical tips on building trust and connection through student-centred communication strategies.

Varsha Devi Balakrishnan, Head of Student Insights and Strategy, Voyage

Varsha Devi Balakrishnan is a dynamic leader in the international education sector, combining deep expertise in research with innovative approaches to address complex challenges.

Recognised globally as the 2024 PIEoneer Emerging Leader of the Year and the 2023 IEAA Tony Adams Rising Star, she has pioneered The Social Source, an AI-driven platform revolutionising data and sentiment analysis. Read more…

Emma Currie, Head of Marketing for ANZ & SEA, Pearson

Emma Currie is the Head of Marketing for ANZ & SEA, Pearson, responsible for English Language Learning including Institutional, Corporate and PTE. She has been a marketing professional in the education sector for over 15 years and has worked for Pearson since 2012.

With experience in a variety of marketing roles Emma has broad experience working with institutions, professional bodies, educators and students across the international education in Australia and South East Asia. Read more…

Debora Lima, National Student Services Director, ILSC Education Group

Debora has over 15 years of experience in customer service, student support, administration management, and leadership across education and financial services in Australia and Offshore.

Currently serving as National Student Services Director at ILSC Education Group, she leads a diverse team across multiple locations, ensuring high-quality student support and operational excellence. Read more…


Tatia Pittham, 
Head of International Health and Education, Allianz Partners Australia

Tatia brings over a decade of experience in private health insurance and financial services, leading to her appointment as Head of International Health & Education at Allianz Partners in August 2023. 

Her career began at Bupa, where she spent eight years in senior management roles, including Head of International Partnerships. She played a pivotal role in expanding Bupa’s presence in international markets across Australia and the UK, driving growth through strategic cross-border arrangements. Read more…


Congratulations to Indooroopilly State High School (SHS)!

NEAS is pleased to celebrate the successful Quality Review of Indooroopilly State High School (SHS).

The review highlighted strengths across several areas, including well-structured curriculum design, experienced and TESOL-qualified teachers, and effective use of digital learning platforms. The school’s commitment to supporting student wellbeing was also noted, with dedicated HSP classrooms, an international student hub, and structured homestay arrangements.

Stakeholder feedback was positive, and the school’s ongoing commitment to quality improvement through its strategic planning was evident throughout the review process.

NEAS acknowledges the efforts of staff and leadership at Indooroopilly State High School in maintaining a supportive and engaging learning environment for international students.

March 2025

Congratulations to Impact English College Brisbane!

Impact English Brisbane Joins NEAS as a Quality Endorsed Member

NEAS is pleased to welcome Impact English College Brisbane as a newly Quality Endorsed Member following a successful Management Meeting.

Located in Brisbane’s CBD, the centre attracts students from Southeast Asia, East Asia, and South America, fostering a dynamic and multicultural learning environment.
Impact English Brisbane offers well-structured course pathways, supported by dedicated student advisors who guide learners throughout their studies. The centre’s facilities were also recognised for their functional design, with ample student spaces that enhance the overall experience.

Attendance monitoring processes comply with regulatory standards, and students benefit from structured progress meetings and individual feedback. The centre also provides after-class activities designed to develop study skills and cultural awareness.

As a registered Cambridge test centre, Impact English Brisbane offers students the opportunity to undertake internationally recognised examinations. The centre also engages in ongoing validation and moderation activities to ensure continuous course improvement, particularly for its in-house developed programs.

March 2025

Congratulations to Oxford International for the endorsement of their Oxford ELLT!

Congratulations to Oxford International Digital Institute on achieving NEAS endorsement as a quality product and service for their Oxford ELLT.

NEAS reviewed Oxford ELLT using Quality Area K of the NEAS Quality Assurance Framework, evaluating its underlying research, fulfilment of purpose, quality assurance processes, innovation, and contribution to the English Language Teaching (ELT) community.

This test was designed with the student experience in mind, ensuring a smooth and supportive test-taking journey. With 24/7 portal access, test takers have the flexibility to complete tasks at their convenience, while user-friendly interfaces, helpful resources, and dedicated support help them approach each module with confidence.

Advanced AI technology is leveraged to enhance the test experience, from dynamic test item progression to strong online security protocols. The responsive model ensures a fair and accurate assessment while keeping the test competitive and up to date through continuous item creation and expansion.

A combination of AI proctoring and expert human examiners ensures accurate and reliable results. Ongoing quality reviews and benchmarking keep the test relevant and aligned with industry standards, reinforcing its credibility and effectiveness.

March 2025

Congratulations to Impact English College Melbourne!

Impact English College Melbourne Achieves NEAS Quality Endorsement

NEAS is pleased to announce the Quality Endorsement of Impact English College Melbourne. Centrally located on Bourke Street, Impact English College offers a dynamic and immersive learning environment with modern facilities, diverse course offerings, and a strong commitment to student support.

The recent Quality Review highlighted Impact English College’s well-structured curriculum and commitment to high-quality teaching and assessment. Students benefit from engaging and interactive learning experiences, with teachers incorporating diverse methodologies and assessment tools to enhance language development. The Centre’s English-Only policy reinforces immersion, and its unique Barista/Café English Course provides students with a specialised learning experience.

Impact English College is commended for its strong student support framework, including structured orientation sessions, welfare services, and personalised academic guidance. Students have access to a well-equipped campus, extracurricular activities, and a range of additional learning opportunities to complement their studies.

NEAS recognises Impact English College’s commitment to continuous improvement and its dedication to delivering quality English language education.

March 2025

Congratulations to Sun Pacific College (SPC) Cairns!

NEAS Welcomes Sun Pacific College (SPC) Cairns as a Quality Endorsed Member.

NEAS is pleased to announce the Quality Endorsement of Sun Pacific College (SPC) Cairns. Established 25 years ago, SPC provides intensive English language programs in a unique campus-based learning environment in northern Cairns.

The recent NEAS Quality Review highlighted SPC’s structured approach to course delivery, assessment, and student support. The Centre offers General English courses from Beginner to Advanced, as well as IELTS preparation and Cambridge FCE/CAE programs. A strong focus on assessment alignment with learning outcomes was observed, along with an integrated online reading and journal program that supports students’ language development.

SPC provides a comprehensive student experience, including on-campus accommodation, recreational facilities, and structured study support. The Centre maintains a dedicated welfare framework to assist students with their transition to life and study in Australia. Regular stakeholder feedback is used to inform continuous improvement initiatives across teaching, administration, and student services.

NEAS congratulates Sun Pacific College on achieving Quality Endorsement and demonstrating a commitment to quality in English language teaching.

March 2025

Congratulations to the South Australian College of English (SACE)!

NEAS congratulates South Australian College of English (SACE) on its successful Quality Review Activity.

SACE stands out for its strong academic leadership and highly experienced teaching team, ensuring students receive well-structured and engaging learning experiences. Students praised their teachers for their clear explanations, well-prepared lessons, and supportive approach.

The Centre fosters a welcoming and diverse learning environment, with students from across the globe benefiting from interactive classroom activities, personalised feedback, and well-planned assessments. The Club SACE program and community engagement initiatives further enrich the student experience, offering valuable opportunities to develop language skills beyond the classroom.

SACE’s commitment to quality course delivery, student welfare, and ongoing professional development demonstrates its dedication to excellence in English language education.

March 2025

Speaker Spotlight: NEAS 2025 Keynote Speakers

We are thrilled to bring to you the 2025 NEAS Conference keynote speakers!

Technology is transforming education, breaking down barriers, and creating new ways for students and teachers to connect. But as digital tools become more embedded in English Language Teaching (ELT), we must ask: is technology truly enhancing learning and community-building, or are we losing something in the process?

The Need for Oracy in the Age of AI

Cathy Jones
Assessment Development Specialist, LANGUAGECERT

Have you ever wondered if our students are truly ready to communicate in a world full of AI, deep fakes, and fake news? At the 2025 NEAS Conference, Cathy Jones, an Assessment Development Specialist from the UK, introduces a fresh perspective on the importance of strong oracy skills.

In her session, Cathy explains why live, spoken assessments can better reveal students’ critical thinking and genuine communication skills compared to traditional written tests. More importantly, she explores how oracy builds community: creating spaces where every voice is heard and authentic dialogue leads to deeper connections between educators and learners.

Sponsored by:


AI Agents in the English Language Sector:
Our New Robotic Colleagues

Jarrad Merlo
AI Product Manager at Pearson’s Accelerator, Pearson

We’ve all seen what ChatGPT can do – and where it falls short. But the next wave of AI innovation is here, and it’s far more powerful than anything we’ve seen before. Say hello to “agentic AI” – large language models with tools, memory, autonomy, and the ability to perform real-world actions. These aren’t just poem-writing chatbots; they’re multitasking digital workers that can research, plan, execute, and collaborate – outperforming humans in terms of speed and cost, and competing on quality.

In this provocative yet practical keynote, Jarrad Merlo will show you exactly how ‘AI agents’ work and how they’ll begin to transform the English language sector. From automating admin tasks to generating assessments at scale, AI agents are poised to become your most productive new team members.

Whether you’re a teacher, test developer, or decision-maker, this session will help you make sense of this powerful – and potentially uncomfortable – technology. Jarrad won’t push a vision; he’ll simply demonstrate what’s already possible, share some examples, and invite you to consider the near-term impact of agentic AI on your context.

Sponsored by:


From Struggle to Strength: The Importance of Resilience and Community at NEAS 2025

We are excited to have Luke Kennedy as our closing plenary speaker. Luke’s journey reminds us that our toughest challenges can actually open doors to new growth and opportunities. His message of resilience encourages us to embrace change, look past difficulties, and draw strength from the communities we build together.

Luke Kennedy
Motivational Speaker

A Story of Profound Transformation

Luke Kennedy is far from your typical inspirational speaker. His story stretches from street survival and near-death experiences to becoming a best-selling author, a successful corporate trainer, and a mentor for young people. Luke shows us that overcoming hardship isn’t just possible, but it can inspire personal and professional growth. A message that feels especially relevant now,  as the international education sector in Australia faces critical, make-or-break challenges.

The Power of Resilience and a Transformative Mindset

Luke’s story offers a fresh perspective on the power of mental strength and transformative mindset shifts. His approach goes beyond just managing difficulties; it’s about thriving amidst uncertainty. By addressing wellness and mental health, he offers practical strategies to build emotional and mental resilience, nurture a sense of purpose, and cultivate environments where people feel connected and ready to embrace change.

A Closing Plenary Speaker Who Delivers More Than Inspiration

Luke isn’t just here to talk about resilience: he’s here to show us how to live it. As the closing plenary speaker at this year’s NEAS Conference, Luke will go beyond motivation, providing real strategies to help us navigate change and uncertainty. His engaging, no-nonsense approach will provide us with the tools to turn adversity into opportunity and strengthen our sense of community, connection, and belonging.


With so much change and uncertainty in Australia’s international education sector, Luke’s message couldn’t be more timely. His story is a powerful reminder that resilience isn’t just about getting through tough times, it’s about moving forward with purpose. 

Join us at the 2025 NEAS Conference and gain real, practical strategies to navigate change. Luke’s session will help you shift your mindset, adapt, and turn challenges into opportunities. As a community, we will come together to embrace change and shape the future of international education, stronger and more connected than ever.